Sunday River is in search of a rockstar Guest Service Manager. This position will work directly with the Director of Guest Services, Season Pass, and Tickets to ensure a seamless experience for guests and other team members when purchasing a ticket, season pass, or seasonal product.
The Guest Service Manager will focus on empowering the Guest Service team to provide current and accurate information about resort products, policies, and services to guests, be it in person, by email, and/or by phone. This position will be a mix of front facing, in-person guest relations, and working in the office to answer phone calls, emails, and manage incoming survey data.
This position requires work on weekends and holidays, including busy event periods for the resort.