Boyne Resorts

At Your Service Agent

Job Locations US-MT-Big Sky
Posted Date 4 months ago(8/4/2021 11:00 AM)
Requisition ID
2021-10181
# of Openings
10
Resort
Big Sky Resort
Position Type
Seasonal Full-Time
Season
Winter
Category
Lodging
Targeted Job Start Date
11/22/2021

Overview

At Your Service Agents manage the call center for information and communication throughout Big Sky Resort. We communicate efficiently with other departments as well as other team members through phone, email, various computer systems, and radio.

 

We take pride in being the team that others go to when they have questions that need to be answered or tasks that need to be completed and we work well under pressure and can be flexible and adaptable when needed in this versatile department.

 

Training will take place with the Front Desk team and as AYS Representatives are responsible for a variety of activities. This position requires exceptional attention to detail, excellent multi-tasking skills, and the ability to work at a faster-than-average pace.

 

At Your Service is located in our Village Center and job duties will include covering the VC desk for guest inquiries, check ins and check outs. See the Front Desk job description for a comprehensive list of duties. 

Responsibilities

  • Provide accurate information regarding the mountain, activities, dining options, hours of operations, lodging, transportation, office equipment, and driving directions.
  • Have a good working knowledge of our property management system and job duties of other departments
  • Strong written and verbal communication skills are required
  • Excellent organizational skills to manage lost and found. Must be able to track and organize lost items to ensure quick returns to employees and guests
  • Must be tech savvy to operate computers, copier, fax machine, phone, and radio
  • Must have a willingness to help others
  • Be able to handle money and accurately balance the bank at the beginning and end of each shift
  • Work 8 hours shifts sitting or standing for long period of time
  • Greet guests in a warm, welcoming, and professional manner
  • Work with integrity, discretion and attention to detail to protect private information
  • Conduct phone conversations in a friendly and professional manner
  • Contribute to creating and maintaining a culture of positivity, productivity, and professionalism
  • Take action to quickly and creatively solve guest problems within appropriate scope
  • Communicate professionally in detail with Manager on Duty when needed in a timely manner
  • Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures

Qualifications

  • High School Diploma or equivalent
  • Hospitality experience preferred
  • Proficient in Microsoft Office and other computer applications
  • Excellent communication skills
  • Work well under pressure
  • Positive attitude

All full time seasonal employment at Big Sky Resort includes:

  • FREE All Access Ski Pass and eligibility for Montana Ski Area Association (ski other Montana hills and Boyne properties for free)
  • Discounted skiing for friends and family
  • Discounted ski/snowboard lessons/rentals and F&B/retail discounts at all Boyne outlets
  • Eligibility for affordable employee housing and lodging discounts for friends and family
  • Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
  • FREE Basecamp activities including zip line course
  • Monthly employee events

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