Ticket Chekers are responsible for greeting on mountain guests, act as a source for mountain information, and on mountain ticket and line management. This position will spend their full shift outdoors on the mountain or in the base areas. Flexibility, excellent guest service skills, enjoyment of the outdoors and the mountain environment are a must. We want you to be able to ride daily so that you can share your first hand knowledge and enthusiasm for Big Sky with our guests. Ability to ski/ride at an intermediate or higher level is a plus, but not a must. All other duties as assigned. OUTDOOR approximately 100% of time.
Ticket Checkers will be in continuous contact with guests, employees and the Mountain Operations team including: Lift operations, Ski Patrol, Lift Maintenance, and the Road Crew, throughout their work day. The Mountain Services department is a part of the Mountain Sports and Services Division also including Ski School and Basecamp. The Mountain Services team works directly or indirectly with all other departments and divisions at the resort.
Ticket Checkers can be in many different places on the mountain, but will always be present in both the Mountain Village and Madison base areas. For that reason we will have Leads and an Outside Operations Supervisor stationed in those areas on a daily basis. If Ticket Checkers are outside of the base areas and ticket offices, they will be working independently and will be required to check in periodically with the Outside Operations Supervisor.
Ticket Checkers must work as a team particularly when they are working immediately next to each other in the base areas. They must be able to communicate to create the best possible guest experience. The actions of one individual on a team equates to the actions of everyone on that team.
Ticket Checkers will spend extensive amounts of time in the outdoor environment. Temperatures in the mountains in Montana can be quite cold and windy and our team will need to be outside during those times. Challenging guest interactions can be present on a daily basis for many different reasons and it is important for Ticket Checkers to listen to guests and help in any way that they are able to do so.
All full time seasonal employment at Big Sky Resort includes: