Boyne Resorts

Guest Services Specialist/ Ticket Seller

Job Locations US-WA-Snoqualmie Pass
Posted Date 2 days ago(9/23/2021 5:02 PM)
Requisition ID
2021-10826
# of Openings
30
Resort
Summit at Snoqualmie
Position Type
Seasonal Full-Time or Part-Time
Season
Winter
Category
Guest Services
Targeted Job Start Date
9/10/2021

Overview

We’re hiring!  Enjoy everything the outdoors has to offer this winter, just a short commute from Seattle.  You will be part of an engaging team whose purpose is creating a fun and safe experience for all.

You don’t ski or snow board? Not yet!!  Take advantage of free lessons for staff. Enjoy the many perks of being part of the team at The Summit, including a free season pass!  You will also receive discounts on gear, rentals, and food.

 

About Us:

The Summit at Snoqualmie: “Seattle’s Home Mountain”

Just an hour from Seattle on Interstate-90, The Summit at Snoqualmie (and Alpental) re-define convenience, variety, and fun for skiers and snowboarders. Featuring famous steeps, back-bowls, terrain parks, a Nordic center and Tubing Park as well as great learning terrain, The Summit delivers 7 days, and 6 nights a week, and is less than 50 miles from downtown Seattle!

 

As our Guest Service Specialist, you will help our guests with exceptional solution-based service so that they can enjoy a memorable day in the mountains.

Responsibilities

In this role you will:

  • Provide guests with face to face, over the phone, and helpdesk support by answering general questions about our mountain, solving problems, and using the proper tools to help guests with their visit.
  • Provide information about tickets, base areas and up-sell season passes.
  • Look the part and play the part! Manner, spirit, grooming and enthusiasm!!!
  • Create a safe, convenient, and fun outdoor escape for all.
  • Responsible for accurate data entry, phone etiquette, and overall customer service.

How You’ll Succeed

As a Guest Services Specialist, we are looking for has an excellent sense of humor, can handle difficult situations with a calm caring manner and knows what it takes to go “above and beyond” for our guests. Taking initiative to get any and all jobs completed accurately and proficiently and is someone who doesn’t understand the term “not my job.” At the core, your role is about nurturing connections with people. Composure and an engaging, empathetic communication style will be key to achieving organizational goals. As a Guest Service Specialist, you will consistently promote Boyne Resorts core values of L.E.A.D. with all approaches and all undertakings.

 

Long Term Thinking | Excellence in Execution | Attitude is Everything | Develop Great People

 

 

Qualifications

Qualifications:

To be successful in this role, you should have previous customer service experience that includes:

  • A passion for providing outstanding customer service.
  • Excellent written and verbal communication skills
  • Ability to work both independently and as part of a team
  • Must be able to work holidays and weekends
  • Ability to multitask in a fast paced and sometimes stressful environment
  • Flexible with work days and hours

Perks

  • FREE Winter season pass (must meet the minimum hours required)
  • Discounted passes for dependents or complimentary tickets for friends and family
  • Resort & industry discounts

About Boyne Resorts:

Boyne Resorts was founded by Everett Kircher, 1947 with the purchase of 40 acres of Northern Michigan mountainside. The transaction of $1, from former State Senator Pierson, led to the development of Boyne Mountain.

 

Boyne Resorts is now a collection of world-class ski and golf resorts spanning North America. The company employs over 7,000 full-time and seasonal staff. It currently operates 13 experiential resort properties: 10 ski resorts and 11 golf courses. The company, based in Boyne Falls, Michigan, owns and/or operates properties in the U.S. states of Michigan, Montana, Washington, Maine, New Hampshire, Tennessee, and Utah, and the Canadian province of British Columbia. Boyne Resorts is the largest ski resort operator in North America in terms of number of resorts, and second in number of skier visits at almost 3.8 million visitors. Boyne Resorts also holds numerous patents on snowmaking technologies and considered an industry innovator.

 

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