Boyne Resorts

Group Sales Liaison

Job Locations US-WA-Snoqualmie Pass
Posted Date 2 weeks ago(9/8/2021 6:21 PM)
Requisition ID
2021-10839
# of Openings
1
Resort
Summit at Snoqualmie
Position Type
Seasonal Full-Time or Part-Time
Season
Winter
Category
Marketing

Overview

We’re hiring!  Enjoy everything the outdoors has to offer this winter, just a short commute from Seattle.  You will be part of an engaging team whose purpose is creating a fun and safe experience for all.

You don’t ski or snow board? Not yet!!  Take advantage of free lessons for staff. Enjoy the many perks of being part of the team at The Summit, including a free season pass!  You will also receive discounts on gear, rentals, and food.

 

About the role:

The Group Sales Liaison is responsible for excellent customer service to all clients, assists with greeting guests, ticketing groups, food and beverage functions and meeting any special needs groups may have. Assists in coordinating efforts with appropriate departments to assure a smooth, positive experience for group attendees. Assists in fulfilling ticket orders, greeting and escorting groups and assisting with events.

 

The position would need to be flexible according to the weekly schedule. The position is seasonal full time averaging 32 - 40 hours a week.

Responsibilities

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

  • Help facilitate groups i.e. meet and greet of groups in the following capacity: Day Group visits of 15 people or more, transportation arrivals, base area buyouts, food and beverage coordination, including catering options and food and beverage vouchers and presale events. 
  • Assist in the coordination efforts with appropriate departments to assure a smooth, positive experience for group attendees. Effectively communicates with all levels of employees, guests and outside contacts.
  • Assists with the setup and production of special events and activities as needed
  • Maintain the existing excellent customer service and participate in the booking of groups, entering information into our database and updating weekly calendars.
  • Solicits sales via phone and email, trade shows, on site presentations, member associations and networking.
  • Effectively communicates with all levels of employees, guests and outside contacts.
  • Ability to prioritize and organize work responsibilities and goals, as well as work with minimal supervision. 
  • Print, sell and process payments for group products using Siriusware Point of Sale System (Training Provided)
  • Other duties as assigned

COMPETENCIES

  • Success With The Guest -Create a positive impression for our guests. Genuinely welcomes the guest: smiles, makes eye contact, engages the guest in conversation and thanks them for their patronage.
  • Work Performance and Job Knowledge -Accuracy, attention to detail, volume of work produced and speed in which it is completed. Such knowledge may be gained from education, experience, training and the ability to adapt to new situations.
  • Teamwork -Upbeat and dependable. Demonstrates the ability to cooperate, communicate and work as a team player with co-workers, supervisors, and outside contacts.
  • Professionalism -Acts professionally and is respectful of others. Adherence to all uniform & grooming standards.
  • Attendance/Punctuality - Communicates absences and schedule changes in a timely manner.  Promptness in reporting to work and adherence to break and lunch schedules.
  • Safety - Demonstrates safety consciousness with guests, resort and co-workers.  Attends safety meetings and adheres to safety codes and procedures.

Qualifications

  • Dedicated to providing exceptional customer service.
  • Basic computer skills to include Microsoft Word, Excel, and Outlook
  • Must display excellent communication skills both written and verbal, as well as customer service skills.
  • Ability to effectively move around all areas of the property
  • Ability to prioritize and organize work responsibilities and goals, as well as work with minimal supervision
  • Attention to detail, flexibility and the ability to act quickly & effectively on arising opportunities.

EDUCATION and/or EXPERIENCE

An Associate's Degree in Marketing or Communications, psychology, social services, business, recreation/hospitality management or one to two years’ experience in sales/customer service, or any similar combination of education and experience.  On snow experience and intermediate to advanced ski and or snowboard skills a plus.

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