Provide great guest service at Loon Mountain by knowing our products, providing information on services and activities at resort, taking reservations, and working with other departments in order to provide consistent information to all guests. Actively contribute to a safe and clean environment for all guests throughout Loon Mountain Resort. Provide quality customer service and act with accountability. As a customer focused organization, a crucial part of each employee’s job is to get and keep guests.
Handle phones, email, and live chat to provide information on all services and activities at resort and in the resort area. Must keep abreast of resort's departmental activities (i.e. rates, inventory levels, lesson and events) as well as make sales/take reservations for lift tickets, rentals, lessons, events, etc.
Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
Meet service level objectives and department goals as set forth by immediate supervisor.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.