Boyne Resorts

Customer Care Specialist

Job Locations US-MI-Harbor Springs
Posted Date 3 days ago(10/20/2021 9:38 AM)
Requisition ID
# of Openings
Boyne Highlands Resort
Position Type
Seasonal Full-Time
Year Round
Guest Services
Targeted Job Start Date


Boyne Highlands is looking for Customer Care Specialists to join our team. As the new CCS, you will be responsible for assisting customers with various questions, booking activities, and troubleshooting e-commerce transactions. This is a full-time, year-round position with benefits as well as a flexible schedule, giving you plenty of opportunities to take advantage of the perks of working for an amazing resort. 


Some perks of working for Boyne Highlands include:

  • A free Golf Pass and Ski Pass for both you and your family
  • 40% off at the various Boyne Restaurants 
  • Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
  • Free Passes to Avalanche Bay Water Park at Boyne Mountain
  • Discounts on lodging for Friends and Family
  • Team Member Child Care
  • Tuition Reimbursement
  • Service and Loyalty Bonus Program – up to 5% of gross wages per season!
  • PTO and Paid Sick Leave
  • Health/Dental/Vision Insurance



Visit our website for all of our amazing perks, view testimonials, and more! Boyne Highlands Employment


The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

  • Respond to all customer inquiries via email and phone promptly
  • Log conversation notes while assisting guests with multiple questions
  • Monitor and report on users’ reactions to product offerings troubleshoot challenges
  • Share suggestions with the Director of Skier Services and Skier Services Manager professionally
  • Tend to all voicemail messages and email inquiries from
  • Help customers identify login credentials and Boyne Rewards accounts
  • Troubleshoots e-commerce transactions with guests.
  • Trains AI-powered chatbot to respond accurately to online inquiries, and monitors chatbot dashboard offering live escalation (responses) as needed.



  • You possess a High School diploma or equivalent; college experience is desirable
  • You have previous experience working in the hospitality industry with strong communication skills
  • You are friendly, personable, and empathetic
  • You have a positive attitude with a willingness to learn new skills
  • You have strong writing and grammar skills with a proven ability to curate professional responses
  • You understand e-commerce strategy and tactics
  • You are detail-oriented, organized, and able to manage multiple conversations and deliverables
  • You thrive in a fast-paced, ever-changing, highly productive, and collaborative environment
  • You are able to work a flexible schedule, including weekends, with varying hours based on season





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