Are you an outdoors lover? Do you enjoy sharing your love of the outdoors with others by making sure they have the best information and guidance possible to make the most of their day? As the Arrivals Experience Team Supervisor at The Summit at Snoqualmie, you will lead a team who are the first point of contact for visitors arriving at The Summit looking to enjoy the outdoors. This team will engage with visitors to share information about the resort as well as Snoqulamie Pass in general. The team will also ensure visitor understanding and compliance with resort parking and access policies as well as Covid 19 rules and guidelines. Your job is to guide and coach this team in providing great service in a friendly, firm manner. 70-80% of your time is spent outside.
Your team will be responsible for greeting everyone at resort entrances & directing them to the appropriate location for their planned or desired activities. You will coordinate the team in their efforts to provide crowd control and guide visitors as they arrive, whether in the parking lot, base area, as people enter the lift maze, or any other outdoor location as assigned. Your team will be responsible for educating visitors and guests about The Summit's parking policies, resort access policies Covid 19 policies & other applicable rules and guidelines. The team will use a friendly demeanor and firm guidance to persuasively inspire visitors and guests to comply with these policies so that everyone has the best, healthiest outdoor experience possible - whether at The Summit or using other area locations. You and the Arrivals Experience team will deliver a great guest experience by helping everyone pursue their recreation of choice in the appropriate location (Summit facilities, Sno Parks, etc).
You will work closely with Marketing, Guest Services, Parking, Security and other Summit Departments to coordinate efforts, strategize and plan for team deployment and identify key locations where the Arrivals Experience Team’s services are needed. This is a critical role where strategic planning, team leadership, interdepartmental cooperation, guest service skills, communication skills, and problem-solving skills are essential.
EDUCATION and/or EXPERIENCE
Ideal candidate enjoys being outdoors for extended periods, as well as engaging with people. Customer service experience, in person, on the phone and electronically preferred. Must be 18 years of age or older.
PHYSICAL DEMANDS / WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to stand in the snow and to talk or hear. The employee frequently is required to stand and walk in snow and on uneven surfaces. While performing the duties of this job, the employee may be regularly exposed to moving mechanical parts, moving cars, fumes or airborne particles, and outside weather conditions. The noise level in the work environment is usually moderate. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to occasionally shovel snow.