Boyne Resorts

Reservation Sales Agent

Job Locations US-MI-Petoskey
Posted Date 3 weeks ago(11/15/2021 3:51 PM)
Requisition ID
2021-11353
# of Openings
3
Resort
Boyne Corporate
Position Type
Full-Time Year Round
Category
Sales
Targeted Job Start Date
11/22/2021

Overview

Seeking outgoing, friendly, and organized individuals who enjoy interacting daily with a wide range of people.  For a Reservation Sales Agent it is very important to connect with other people as you will interact with new and different people on a day-to-day basis. It is essential to quickly form relationships, and to use those relationships build trust and loyalty with guests and potential guests. 

 

Responsibilities

Including but not limited to:

  • Receive travel requests for new reservations by telephone, email and fax
  • Assist customers with questions regarding their existing reservation
  • Maintain potential and current guest profile information
  • Promptly follow up with guest inquiry leads for second chance bookings
  • Possess strong ability to multi-task and pay close attention to detail
  • Maintain high quality of service to every person using proper verbiage and utilizing appropriate phone etiquette
  • Accurately quote rates and maintain complete knowledge of all promotions and available discounts
  • Process guest payments
  • Use several property management systems to book hotel reservations and issue confirmations
  • Provide concierge services with general knowledge of each property and surrounding areas including restaurants, entertainment, special events and general directions

 

 

 

 

 

Qualifications

  • To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software, and Word Processing software.
  • Knowledge of Springer Miller, Marriott software and/or SalesForce is preferred but not required.

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