Boyne Resorts

Front Desk Manager - Summit Hotel

Job Locations US-MT-Big Sky
Posted Date 2 weeks ago(1/10/2022 3:30 PM)
Requisition ID
2021-11544
# of Openings
1
Resort
Big Sky Resort
Position Type
Seasonal Full-Time
Season
Winter
Category
Lodging
Targeted Job Start Date
1/19/2022

Overview

The Summit Front Desk Manager assists in maintaining and improving lodging operations by training, supervising, leading, and motivating Summit Front Desk Associates while communicating effectively with lodging and all other departments to create a positive, professional work environment.

Responsibilities

  • Work as a Front Desk Associate (see Front Desk Associate Job Description for Details)
  • Lead and support Summit Front Desk Team
  • Embody leadership through action, speech, tone of voice, demeanor, attitude and work ethic
  • Hold all employees to a high level of performance
  • Take action to quickly and creatively solve guest and employee issues
  • Use judgment to authorize instances such as refunds, discounts higher than 10%, upgrades, etc.
  • Communicate any guest or employee issues in detail to Assistant Hotel Manager and or General Manager
  • Communicate professionally in detail with MOD when needed in a timely manner
  • Assist with initial and continued training of Summit Front Desk Associates
  • Meet weekly with Assistant Hotel Manager to set, assess, and discuss team goals
  • Develop agendas and conduct Summit Front Desk Staff meetings
  • Communicate effectively with guests, employees, and managers
  • Contribute to creating a culture of positivity, productivity, and professionalism
  • Stay calm and maintain quality of work while under pressure
  • Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures

Qualifications

  • Must be flexible, focused and organized
  • Positive attitude
  • Excellent communication skills
  • Attention to detail

All full time seasonal employment at Big Sky Resort includes:

  • FREE Ski Pass and eligibility for Montana Ski Area Association (ski other Montana hills and Boyne properties for free)
  • Discounted skiing for friends and family
  • Discounted ski/snowboard lessons/rentals and F&B/retail discounts at all Boyne outlets
  • Eligibility for affordable employee housing and lodging discounts for friends and family
  • FREE Basecamp activities including zip line course
  • Monthly employee events

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