Boyne Resorts

Vice President of Special Projects – Lodging, Spa and Owner Services

Job Locations US-MI-Petoskey
Posted Date 2 weeks ago(1/10/2022 10:59 AM)
Requisition ID
2022-11574
# of Openings
1
Resort
Boyne Corporate
Position Type
Full-Time Year Round
Season
Year Round
Category
Lodging

Overview

The VP of Special Projects for Lodging Spa and Owner Services will support the Senior Vice President of Lodging, Spa and Owner Services in achieving KPIs – NPS, BSA and EBIDTA. The VP of Special Projects will act as a cross-functional member of the organization that has a broad understanding of resort operations and the various initiatives of Boyne Resorts. The candidate will be responsible for staying current on industry standards, trends, and cycles.  

Responsibilities

  • Drive enterprise strategy and work with the SVP of Lodging Spa and Owner Services to align division through department level strategies and goals. 
  • Further develop KPIs to measure performance against strategic objectives. 
  • Tracking and evaluating results on a set cadence to discuss performance with business leaders. 
  • Identify and communicate risks and mitigation plans. 
  • Help teams monitor and measure progress on strategic goals. 
  • Partner with the SVP and other Executive leaders across the organization to enhance the implementation of new systems across the resorts. 
  • Create and manage project roadmaps, identify dependencies (resource and operational) and communicate to leadership updates on recommendations. 
  • Assist in brand development for hotel and spa renovations.  
  • Develop training at each hotel and spa that supports the brand deliverables and activations. 
  • Updating all documents associated with lodging standards with attention to new brand standards. 
  • Tracking and achieving the ROI on renovations and new lodging and spa projects. 
  • Partner with the SVP and other leaders to drive revenue and cost management initiatives. 
  • Continually assess the use of the guest experience system and results across resort and business units while identifying best practices to develop those into minimum standards. 
  • Build cross-functional and cross-resort teams comprised of change agents and leaders within the organization to facilitate and manage progress of the development and implementation of company-wide best practice sharing.  
  • Partner with SVP and other leaders on new hotel development projects. 
  • Create formalization to the processes and associated documents related to SOPs, HOA Management and new hotel/spa projects. 
  • Promote change management awareness within the organization and act as an advocate and provide training for team members when necessary.  

Qualifications

  • A minimum of 5 years in hospitality. 
  • MBA preferred 
  • Self-starter with excellent verbal and written communication; analytic, organization and problem-solving skills. 
  • Excellent critical thinking skills with a curiosity and constant learning outlook. 
  • Possess and demonstrates knowledge in the use of financial management methodologies and tools, facilitation skills and change management techniques. 
  • Strong attention to detail and willingness to ask questions and perform research. 
  • High level business acumen. 
  • Advanced competency with MS Office toolset including Word, Excel, and PowerPoint 
  • A high degree of perseverance, adaptability, and tolerance for ambiguity. 
  •  Comfortable shifting focus as project priorities shift or unexpected events arise and managing multiple projects 
  • Ability to work under deadline pressures   

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