The Highlands is seeking a new Guest Services Manager to join our team! You will be responsible for supervising guest service team members in various roles such as bellman, pool attendant and concierge. You will also be interacting with guests, keeping your team informed on activities within the resort and work with other departments in a variety of ways. This is a full-time, year-round benefited position with flexible scheduling, PTO/Sick time, health insurance and much more!

Some perks of working for The Highlands include:

• A free Golf Pass and Ski Pass for both you and your family
• 40% off at the various Boyne Restaurants 
• Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
• Free Passes to Avalanche Bay Water Park at Boyne Mountain
• Discounts on lodging for Friends and Family
• Team Member Child Care
• Tuition Reimbursement
• Service and Loyalty Bonus Program – up to 5% of gross wages per season!
• PTO and Paid Sick Leave
• Health/Dental/Vision Insurance
• Temporary dorm style housing available, and is limited based on first come first serve basis. *

Visit our website for all of our amazing perks, view testimonials, and more! The Highlands at Harbor Springs Employment

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

• Provide quality service to guests by responding to requests promptly, efficiently, and courteously during check-in, checkout, and throughout stay.
• Remain aware of all pertinent information, including but not limited to location and features of guest rooms, distinguished guests, events within the city limits, etc.
• Handle luggage transfers properly and in a timely manner.
• Maintain general knowledge of the area surrounding Boyne Highlands; gives directions clearly and concisely.
• Answer all telephone calls properly, using appropriate scripts.
• Maintain clean bell carts and porte-cochere entrance.
• Maintain a clean, neat, well-organized work area, and be aware of and follow all safety rules and regulations.
• Possess a thorough working knowledge of area activities and restaurants in order to inform guests and be able to offer recommendations.
• Update all staff members on all resort activities local attractions.
• Maintain good working relationships with other departments, assisting them when necessary.
• Scheduling of golf shuttles to other Boyne Resorts.
• Possess organization and multitasking skills
• Assist director in hiring, scheduling, and trining new members.

• Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Must possess valid driver’s license

* Housing - no pets, single beds only