The Highlands is looking for new Front Desk Supervisors to join our team! As a Front Desk Supervisor you will be responsible for coordinating front office activities of the resort and resolving any problems that arise from guest complaints, reservation and room assignment issues and other requests/inquires. This is a full-time, year round position with flexible scheduling, allowing you and your manager to work out a schedule that best suits your lifestyle with plenty of time to enjoy the perks for working for an amazing resort! This position also comes with benefits such as health insurance and PTO.

Some perks of working for The Highlands include:

• A free Golf Pass and Ski Pass for both you and your family
• A free downhill mountain bike park season pass for you and your family
• 40% off at the various Boyne Restaurants 
• Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
• Free Passes to Avalanche Bay Water Park at Boyne Mountain
• Discounts on lodging for Friends and Family
• Team Member Child Care
• Tuition Reimbursement
• Service and Loyalty Bonus Program – up to 5% of gross wages per season!
• PTO and Paid Sick Leave
• Health/Dental/Vision Insurance
• Temporary dorm style housing available, and is limited based on first come first serve basis. *

Visit our website for all of our amazing perks, view testimonials, and more! The Highlands Employment

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

• Monitor team members and observe performances to ensure adherence to resort standards and established operating procedures.
• Oversee and participate in the prompt and courteous check-in and check-out of guests.
• Answer questions or respond to problems pertaining to guest accommodations and rates; meet with individual guests to aid in planning.
• Train and ensure all team members meet expectations and provide excellent guest service.
• Resolve and take appropriate action on any Owner/Guest complaint or problem in a friendly, timely manner.
• Control overtime through good management and immediate response to problems.
• Inspect, clean, and maintain the appearance of the front office areas.
• Ensure all team members are prepared for work and in clean, complete uniforms.
• Demonstrate a working knowledge of resort services/functions and community events, including details such as dates/times/locations
• Cooperate with other department managers to ensure efficient and effective operations and coordination of activities.
• Assist managers on special projects.

• Minimum 1 year of front desk or guest service experience.
• Previous supervisory experience is preferred but not required.
• Must be at least 18 years of age.
• Must be willing to work days, evenings, weekends, and holidays.
• Previous point of sale software experience, and familiarity with Microsoft Office required.

* Housing - no pets, single beds only