Boyne Resorts

Concierge

Job Locations US-MI-Boyne Falls
Posted Date 3 weeks ago(5/5/2022 2:11 PM)
Requisition ID
2022-12617
# of Openings
1
Resort
Boyne Mountain Resort (MGL)
Position Type
Full-Time Year-Round
Category
Lodging
Targeted Job Start Date
5/19/2022

Overview

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"Anybody damn fool enough to want to build a ski hill, well... I'll give you the property."

 

And that’s how it all began. A sassy quip by Michigan’s Senator Pearson was all the motivation the tenacious and pioneering Everett Kircher needed. With nothing but a solo run, a single used chairlift, and a warming hut, the former Detroit Studebaker dealer, launched Boyne Mountain.

 

Since 1947, Everett and the Kircher family have continued to acquire and cultivate several of North America’s most spectacular resorts including mountains, hotels, lodges, golf courses, luxury spas, and retreats. Boyne Resorts is an iconic lifestyle and leisure trailblazer, respected for its innovative spirit, commitment to sustainability. Boyne is the gold standard in shaping extraordinary outdoor adventures and creating generations of memories.

 

As the original Boyne Resort, we carry the torch with pride and strive to be a jewel of the organization, an industry leader, and guest favorite. Located in the village of Boyne Falls, our resort boasts Michigan’s largest indoor waterpark (Avalanche Bay), offers up one of the State’s most luxurious spa offerings (The Spa at Boyne Mountain), and are in the process of revitalizing several of our lodging offerings, and transforming our dining landscape.

 

 

As a Concierge you are responsible for professionally answering guest inquiries, offering suggestions, and providing descriptive literature pertaining to trips, excursions, events, and other activities at the resort and/or the local community.  As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as:  ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here -  Boyne Mountain Employment!

 

"Work Where You Love To Play!" at Boyne Mountain Resort.

  

Responsibilities

The Concierge's typical job functions include:

  • Possess a thorough working knowledge of area activities and restaurants in order to inform guests and be able to offer recommendations
  • Update all staff members on all resort activities local attractions
  • Arrange any reservations and activities (i.e., golf tee times, Spa appointments, ski lessons, zipline tours and other Adventure Center offerings, etc.) as desired by guests while being sure to document all reservations as instructed
  • Make alternative suggestions and reservations if a guest’s first choice is not available
  • Maintain good working relationships with other departments, assisting them when necessary
  • Maintain up-to-date concierge information books
  • Maintain cleanliness of Concierge desk and area
  • Frequently interact with guests during long lines at high business level times, story times, and other activities in the Mountain Grand Lodge lobby area
  • Assist with owner check-ins during busy periods, and be aware of owner birthday and anniversary celebrations

Qualifications

This position might be for you if:

  • You are available to work evenings, weekends and holidays
  • You achieved a high school diploma or equivalent
  • You like providing outstanding customer/guest service, meeting new people, as well as reconnecting with familiar guests who return year after year. You get a kick out of exceeding a person’s expectations. If you have previous experience providing excellent customer service, that’s even better!
  • You enjoy the details. You take pride in the accuracy and quality of your work. You stay focused and let nothing slip through the cracks.
  • You are approachable and hospitable. You communicate in a clear and friendly manner. You always remain calm even in difficult or frantic situations.

 

 

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