Organize the Team Member Services office to implement team member benefits and dependent pass privileges, time cards, name tags and the Team Member Ski Voucher Benefit. Work on a variety of HR tasks and projects as directed. Serve as a back-up resource to Human Resource team members for general office coverage and projects. Handle HRIS to keep systems and policies updated, as required. Must be reliable, and able to interact with guests in a friendly manner. As a customer focused organization, a crucial part of each employee’s job is to get and keep guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Team Member Services:
Prepare team member services for yearly pass set up and processing. Review system(s), ROL’s, forms, process, dates, product set-up, fulfillment procedures, order nametags, train assistants for processing.
Update team member services guidebooks and procedures.
Greet team members and administer the team member Season Pass, time cards, name tags, and the team member ski voucher/pass benefit.
Ensure all forms are complete, work with Point of Sale system, collect money and prepare cash out daily.
Communicate with HR regarding team member pass and dependent issues.
Enter team member information in the RTP system, print pass media as necessary.
Responsible for all team member and dependents signing Release and Waivers prior to fulfilling passes and collecting helmet and binding checks.
Input team member information in system, create reports as needed.
Oversees the daily team member services operation.
Assist with a variety of HR projects such as: spreadsheets, data entry, surveys, onboarding and separation forms, appreciation events, uniform inventory, HR winter and summer stats book, open enrollment, employment advertising, rent deductions, update Icims jobs, assist with worker’s comp, audits, and HRIS updates to comply with policies and procedures.
Job sharing duties as needed for other HR Coordinators as requested.
Review Icims applications during recruitment and move apps as needed, assist with hiring fair. Communicate with managers on applications.
Maintain coverage in the Human Resource Office as needed including greeting team members and guests, answering phones.
Ability to handle confidential information and maintain confidentiality.
Consistently provide good guest service as set by Human Resources Standards .Contribute to team effort by participating in Job Sharing in the HR Department and throughout the Resort.
Proficient Microsoft office skills required and experience with guest service.
Strong working knowledge of Microsoft Office – Excel.
Previous office administrative duties preferred.
Ability to read, write, and speak effectively.
Basic math skills are required.
Ability to apply common sense understanding and to solve practical problems.
Handles sensitive and confidential information. Must be willing to work holidays and weekends as required.