Boyne Resorts

Access Control Specialist

Job Locations US-MT-Big Sky
Posted Date 2 weeks ago(8/2/2022 6:57 PM)
Requisition ID
2022-13341
# of Openings
3
Resort
Big Sky Resort
Position Type
Winter Seasonal, Full-Time & Part-Time
Season
Winter
Category
Mountain Services
Targeted Job Start Date
11/14/2022

Overview

Access Control Specialists are part of the Mountain Service department. The position will be mostly inside and work with the outside Ticket Checking team to resolve ticketing issues via radio and phone. You will use radio and phone to communicate ticket issues and solutions with the ticket checking team while diagnosing and fixing the ticket issues in the RTP sales platform. To be successful in this position you should be team player who is comfortable problem solving in a fast paced environment. You will be asked to maintain clear and professional communication, while under pressure, to resolve issues in a timely manner.

Responsibilities

  • Responding to phone or radio calls pertaining to access issues in professional manner.
  • Record, diagnose, and fix ticket or pass issues as they are brought to your attention.
  • Monitor gate activity from inside and be proactive in fixing pass issues before they are called in.
  • Running reports to look for potential pass errors that are not detected by the ticket checking team.
  • Gain an in depth understanding of all lift access products valid at Big Sky Resort, how to sell/return products, and how lift access products function in the RTP sales platform.
  • Gain knowledge of Big Sky Mountain Sports products, mountain terrain, area services, activities and events.
  • Answer guest questions via phone calls or email in a professional manner.
  • Must be familiar with daily snow and grooming report.
  • A few hours of outdoor work may be required each week.
  • Bringing tickets that require a reprint to the lift.
  • Willingness and ability to be flexible in the workplace and be a team player.
  • Maintain a fun, friendly, and professional attitude with all guests.

Qualifications

  • Previous experience working directly with guests is necessary. While primarily a behind the scenes position the Access Control Specialist will have the opportunity learn from a variety of nuanced guest interactions some of which may challenging in nature.
  • Ability to keep composure and professionalism during challenging interactions is a must.
  • Previous employment at a resort, cash handling and point of sale experience is preferred.
  • A novice level understanding of Microsoft Excel is required.

All full time seasonal employment at Big Sky Resort includes:

  • FREE All Access Ski Pass and eligibility for Montana Ski Area Association (ski other Montana hills and Boyne properties for free)
  • Discounted skiing for friends and family
  • Discounted ski/snowboard lessons/rentals and F&B/retail discounts at all Boyne outlets
  • Eligibility for affordable employee housing and lodging discounts for friends and family
  • Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
  • FREE Basecamp activities including zip line course
  • Monthly employee events

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