Boyne Resorts

Sugarloaf Call Center Reservations Agent

Job Locations US-ME-Carrabassett Valley
Posted Date 3 weeks ago(8/1/2022 12:46 PM)
Requisition ID
# of Openings
Position Type
Winter Seasonal, Full-Time & Part-Time
Targeted Job Start Date


Sugarloaf is seeking personable and friendly people to work as seasonal agents in our reservations call center. A Sugarloaf Call Center Reservations Agent plays a key role in helping guests plan their Sugarloaf vacations. A Reservations Agent is expected to manage a high volume of telephone calls to assist guests in making their lodging reservations; in selecting resort packages and lift ticket options; and must also be able to respond to guest queries regarding a wide variety of additional resort offerings. If you enjoy talking to people and creative problem solving, this is the job for you!


  • Respond to a high volume of phone calls to assist guests with reservations and inquires
  • Be knowledgeable of resort offerings and events to assist guests in their vacation planning
  • Be able to develop knowledge of the resort and surrounding area to respond to general guest questions
  • Be able to forward guests with complaints/concerns to supervisor for resolution
  • Have the willingness to be trained on reservation software


  • Knowledge of industry and area preferred but not required.
  • Prior customer service/sales preferred but not required.
  • Willingness to learn is a must
  • Must be able to multi task, be well organized, and be detail oriented
  • Must be available weekends/nights/holidays
  • Must be at least 18 years of age and have a High School Degree or GED equivalent


Sugarloaf Team Member Benefits include:

  • Free lift pass for skiing and/or riding (at Sugarloaf and Sunday River)
  • Discounts at resort F&B and retail locations
  • Discounted ski/snowboard lessons and rentals
  • Access to Nordic trails and discounted equipment rentals at our Outdoor Center location
  • Discounted passes at other Boyne and partner resorts
  • Eligibility for end of season service and loyalty bonus
  • Team Members may also be eligible to earn up to 40 hours of paid time off


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