If you are looking for an opportunity to join an amazing team, look no further! The Highlands is looking for a new Housekeeping Manager to join our Main Lodge team. The Main Lodge is newly remodeled with 87 luxurious rooms and more updates on the way! You will be responsible for working alongside all housekeeping team members to ensure clean, orderly, and attractive conditions of the resort, as well as assisting guests, housekeeping staff, and other departments in all housekeeping related functions in an efficient, courteous, and professional manner that maintains high standards of service hospitality. This is a full-time, year-round opportunity, giving you plenty of chances to enjoy the amazing perks that come with working for a luxury resort!

Some perks of working for The Highlands include:

• A free Golf Pass and Ski Pass for both you and your family
• A free downhill mountain bike park season pass for you and your family
• 40% off at the various Boyne Restaurants 
• Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
• Free Passes to Avalanche Bay Water Park at Boyne Mountain
• Discounts on lodging for Friends and Family
• Team Member Child Care
• Tuition Reimbursement
• Service and Loyalty Bonus Program – up to 5% of gross wages per season!
• PTO and Paid Sick Leave
• Health/Dental/Vision Insurance

Visit our website for all of our amazing perks, view testimonials, and more! The Highlands Employment

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

• Inspect, maintain, and ensure all areas of the resort are clean including guest rooms, meeting rooms, corridors, elevators, restrooms, stairwells, and all other public spaces of assigned property.
• Complete morning and mid-shift walk-through of the units, monitoring the physical condition and ensuring all standards are met.
• Inform team members of basic cleaning duties required and proper use of equipment and chemicals.
• Become familiar with BOYNE’s accommodations, meeting facilities, common areas, and furnishings.
• Have daily assignments prepared for subordinates and meet with them to go over all duties of the day.
• Handle the proper documentation for subordinates that do not follow rules and guidelines. See the Executive Housekeeper before the corrective action.
• Handle all unusual requests and immediate guest concerns, and notify proper personnel.
• Possess knowledge of chemicals and equipment used.
• Conduct daily morning meetings with team members.
• Complete weekly schedule.
• Complete weekly inventory to ensure all guest's products, amenities, and supplies are at par level. 
• Check staffing schedule daily for changes and communicate to staff any changes that may affect them. The schedule may change daily/weekly due to increases/decreases in expected resort business flow.
• Provide supervision and direction for all team members in the housekeeping department
• Interview, hire, and train new team members as well as appraise performance, reward, coach, and counseling team members
• Address complaints and resolve issues.

• Two years of related experience and/or education
• Must be at least 18 years old
• Must possess a valid driver’s license
• Experience with turndowns(preferred)