The Concierge & Reservation Agent primary responsibility is to call guests that have already made a reservation and garner all the information necessary for their reservation needs including but not limited to: All Snowsports Information such as date of birth, program, ski/ride ability, rental information such as shoe size, height, and weight. Upsell the guest into other programs that they may be interested in such as tubing, adventure center, cross country. Greet and help the reservation guest in the rental shop and guiding them through the rental/lesson process. Handle other duties, as assigned, to help the resort achieve superior guest service.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A high school education; or up to one month related experience or training; or equivalent combination of education and experience.