Boyne Resorts

Guest Service and Ticket Manager

2 months ago
Requisition ID
# of Openings
Sunday River
Position Type
Full-Time Year Round
Skier Services


The Guest Service and Ticket Manager oversees a team of Ticket Sellers, Guest Service Representatives, and Season Pass Sellers. Qualified candidates will be customer-oriented and comfortable making quick, on-brand decisions to help resolve any customer-facing issues. This position also requires interpersonal skills to represent Sunday River in a professional manner. 


  • Responsible for department's Team Member development 
  • Create policies and procedures for best practices in department
  • Ensure compliance with policies and procedures
  • Training for all team members within department 
  • Assist with product development
  • Assist with guest resolution
  • Manage weekly payroll for department 


Candidate must have above average computer skills, including experience with sales systems, Microsoft Office products, and professional communications. Experience managing a team is also preferred. 


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