Boyne Resorts

Call Center Specialist

Job Locations US-MT-Big Sky
Posted Date 3 weeks ago(9/15/2022 7:09 PM)
Requisition ID
2022-14105
# of Openings
7
Resort
Big Sky Resort
Position Type
Winter Seasonal, Full-Time & Part-Time
Season
Winter
Category
Mountain Services
Targeted Job Start Date
11/14/2022

Overview

The Call Center will be one of the main points of contact for our guests and other departments for information on lift tickets, season passes, lift openings and closures, restaurants around the mountain, activities and special events on and off the mountain, as well as other services that Big Sky Resort provides on and off of the mountain.

 

The Call Center Specialist will work alongside Mountain Services employees, but especially the call center team, to ensure information relayed to guests and other departments is prompt, accurate, and professional.

Responsibilities

  • Must have knowledge of the criteria for all of the lift access products for Big Sky Resort.
  • Must have knowledge of bigskyresort.com and website administrative access.
  • Answer questions quickly, accurately, professionally via phone and email.
  • Willing and able to be flexible in the work place and be a team player.
  • Willing to learn about other departments.

Qualifications

  • Previous experience in Guest Services a plus
  • Previous experience and knowledge of RTP a plus

All full time seasonal employment at Big Sky Resort includes:

  • FREE All Access Ski Pass and eligibility for Montana Ski Area Association (ski other Montana hills and Boyne properties for free)
  • Discounted skiing for friends and family
  • Discounted ski/snowboard lessons/rentals and F&B/retail discounts at all Boyne outlets
  • Eligibility for affordable employee housing and lodging discounts for friends and family
  • Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
  • FREE Basecamp activities including zip line course
  • Monthly employee events

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