Boyne Resorts

Guest Services/ Ticket Seller

Job Locations US-ME-Newry
Posted Date 3 weeks ago(11/4/2022 12:37 PM)
Requisition ID
2022-14712
# of Openings
30
Resort
Sunday River
Position Type
Winter Seasonal, Full-Time & Part-Time
Season
Winter
Category
Guest Services
Targeted Job Start Date
11/15/2022

Overview

The Guest Services/ Ticket Seller is an individual with a passion for Sunday River Resort who knows how to wow, empathize, fix, sell, support, and most importantly, what it means to go above and beyond. Knowledge of Sunday River services, products, and policies are essential; experience with RTP point of sale is preferred. This position provides current and accurate information about resort products and services to guests in person, by email, and/or by phone. In addition to performing the basic tasks of a ticket seller, this person will be called upon to assist guests and team members with recommendations, feedback, concerns, and lost & found.

 

The Guest Services/ Ticket Seller can be a challenging yet gratifying position for those who enjoy the rewards of excellent customer relations, and the challenge of service recovery. The ideal applicant will be a team player with a positive attitude, excellent communication, people, and organizational skills, with the ability to remain calm and organized while working in a fast-paced environment. Must be able to work weekends, holidays/peak periods, and some nights.

 

 

Responsibilities

  • Provide friendly and courteous service to all guests and team members.
  • Accurately and efficiently process lift access products, season passes, and other resort products.
  • Ability to learn, understand, and effectively communicate to guests while adapting to changes.
  • Make suitable recommendations on products to meet the guest’s needs and business objectives.
  • Ability to handle high volumes of customer interaction while delivering exceptional guest service.
  • Work on a computer with a high degree of accuracy and efficiency.
  • Follow company/department policies & procedures.
  • Participate in resort & departmental trainings.
  • Collect accurate guest data on all transactions.
  • Maintain a clean and efficient work area.
  • Meet, greet, and assist guests arriving to the resort before, during, and after the ski day.
  • Problem-solve lift ticket and pass issues and understand how to remedy the issue.
  • Answer phones, emails, and guests’ questions in a prompt, professional, and polite manner
  • Excellent organizational skills to help manage lost & found. Must be able to track and organize lost items to ensure quick returns to employees and guests.

Qualifications

Excellent communications skills 

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