Boyne Resorts

Guest Experience Specialist

Job Locations US-MI-Harbor Springs
Posted Date 1 week ago(11/18/2022 2:50 PM)
Requisition ID
2022-14722
# of Openings
6
Resort
The Highlands at Harbor Springs
Position Type
Winter Seasonal, Full-Time & Part-Time
Season
Year Round
Category
Mountain Operations
Targeted Job Start Date
11/24/2022

Overview

The Highlands is looking for Guest Experience Specialists to join our team. As the new GES, you will be responsible for assisting customers with various questions, booking activities, and troubleshooting e-commerce transactions. There are opportunities for a full-time seasonal position as well as a full-time, year-round position which also includes benefits and a flexible schedule, giving you plenty of opportunities to take advantage of the perks of working for an amazing resort. 

 

Some perks of working for The Highlands include:

  • A free Golf Pass and Ski Pass for both you and your family
  • 40% off at the various Boyne Restaurants 
  • Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
  • Free Passes to Avalanche Bay Water Park at Boyne Mountain
  • Discounts on lodging for Friends and Family
  • Team Member Child Care
  • Tuition Reimbursement
  • Service and Loyalty Bonus Program – up to 5% of gross wages per season!
  • Team Member Housing available on a first come first serve basis*
  • PTO and Paid Sick Leave
  • Health/Dental/Vision Insurance

Visit our website for all of our amazing perks, view testimonials, and more!  The Highlands Employment

Responsibilities

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

  • Respond to all customer inquiries via email and phone promptly
  • Log conversation notes while assisting guests with multiple questions
  • Monitor and report on users’ reactions to product offerings troubleshoot challenges
  • Share suggestions with the Director of Skier Services and Skier Services Manager professionally
  • Tend to all voicemail messages and email inquiries from spo@highlandsharborsprings.com
  • Help customers identify login credentials and Boyne Rewards accounts
  • Troubleshoots e-commerce transactions with guests.
  • Trains AI-powered chatbot to respond accurately to online inquiries, and monitors chatbot dashboard offering live escalation (responses) as needed.

 

Qualifications

 

  • You thrive in a fast-paced, ever-changing, highly productive, and collaborative environment
  • You have previous experience working in the hospitality industry with strong communication skills

*Single Bed, no pets. If interested, inquire during job interview

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