Boyne Resorts

At Your Service Representative

US-MT-Big Sky
2 months ago
Requisition ID
2017-1479
# of Openings
5
Big Sky Resort
Position Type
Seasonal Full-Time
Season
Winter
Category
Lodging

Overview

Supervisor: Cat Heavener
Shifts Available: Varied. Must be willing to work days, evenings, weekends, and holidays
Wage Information: DOE

 

At Your Service Representatives are based in the I-Ranch, located in the Mountain Mall at Big Sky Resort. AYS representatives are determined and hard-working employees. We are the call center for information and communication throughout Big Sky Resort. We communicate efficiently with other departments as well as other team members through phone, email, and radio. We take pride in being the team that others go to when they have questions that need to be answered or tasks that need to be completed. We are often busy with phone calls, lost and found, and business center needs.

 

You must work well under pressure and be flexible when needed to be successful in this versatile department. We expect you to be adaptable; you must be able to work well on a team as well as individually. You will be trained with the Front Desk team and be responsible for a variety of activities. You must have exceptional attention to detail, excellent multi-tasking skills, and be able to work at a faster-than-average pace.

Responsibilities

  • Provide accurate information regarding the mountain, activities, dining options, hours of operations, lodging, transportation, office equipment, and driving directions.
  • Have a good working knowledge of our property management system and job duties of other departments
  • Strong written and verbal communication skills are required
  • Excellent organizational skills to manage lost and found. Must be able to track and organize lost items to ensure quick returns to employees and guests
  • Must be tech savvy to operate computers, copier, fax machine, phone, radio, and gaming consoles
  • Must have a willingness to help others
  • Utilize resources that the I-Ranch offers to resolve guest questions or issues in a timely manner
  • Be able to handle money and accurately balance the bank at the beginning and end of each shift
  • Work 8 hours shifts sitting or standing for long period of time
  • Greet guests in a warm, welcoming, and professional manner
  • Work with integrity, discretion and attention to detail to protect private information
  • Conduct phone conversations in a friendly and professional manner
  • Contribute to creating and maintaining a culture of positivity, productivity, and professionalism
  • Take action to quickly and creatively solve guest problems within appropriate scope
  • Communicate professionally in detail with MOD when needed in a timely manner
  • Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures

Qualifications

  • High School Diploma or equivalent
  • Hospitality experience preferred
  • Proficient in Microsoft Office and other computer applications
  • Excellent communication skills
  • Work well under pressure
  • Positive attitude and attention to detail

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