Boyne Resorts

Resort Housekeeping Administrator

Job Locations US-MT-Big Sky
Posted Date 2 weeks ago(11/11/2022 4:27 PM)
Requisition ID
# of Openings
Big Sky Resort
Position Type
Full-Time Year-Round
Year Round
Targeted Job Start Date


The Resort Housekeeping Administrator is responsible for administrative duties related to all Big Sky Resort Housekeeping departments as well as other administrative duties as assigned. This includes:


  • Daily payroll entry and communication with payroll managers and Executive Housekeepers
  • Leading the ordering and receiving process for the Housekeeping department by assisting the Purchasing Manager
  • Email communication with Lodging team members and third party vendors
  • Scheduling meetings, preparing agendas and documents[DC1]
  • Monitoring guest surveys and[DC2]  communicating trends
  • Monitoring employee surveys and[DC3]  communicating trends
  • Formatting, proofreading and development of department documents, including but not limited to SOP documents, emails, and training materials
  • Handling all communication within the Housekeeping Department, including welcome emails and info boards
  • Maintenance of  housekeeping employee records
  • Inputting and tracking linen invoices on a daily basis and consolidating spreadsheets and bi-weekly invoices from accounting for timely payment
  • Preparing monthly linen usage forecasts
  • Track weekly Net Promoter Score (NPS) average ratings and season to date scores  for monthly corporate housekeeping  calls and Big Sky Resort housekeeping teams
  • Completing internal Brand Standard Audits for the Lodging Division and bi-weekly reports on results
  • Performing general tasks such as  tracking of Big Sky Bucks, coaching and counselling forms and developing training materials
  • Collaborate and contribute to housekeeping training
  • Assist housekeeping operations as needed


  • Proficient in Microsoft Office applications, specifically Word, Outlook, Excel and PowerPoint.
  • Must have administration and computer skills
  • Must be a team player, have the ability to multitask in a fast paced environment, and to adapt to the ever-changing situations and needs of the department
  • Must be willing to work independently and is self-motivated
  • Excellent verbal and written communication skills
  • Extremely organized and detail oriented
  • Exhibit a positive attitude at all times, and promote a positive, energetic workplace environment
  • Passion for delivering excellent customer service
  • College degree preferred
  • Housekeeping experience preferred
  • Working knowledge of SMS preferred

Be a part of our Full Time Year Round team and enjoy these great benefits!  

  • FREE Golf Pass and Ski Pass for you, your spouse and dependents and discounted passes for friends and family 
  • FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents  
  • Steep discounts on Lodging rates for accommodation for friends and family (blackout dates apply)  
  • 25%-50% off Food and Beverage Outlets
  • 20%-30% off Retail at all outlets with additional gear and sponsor discounts   
  • 401k and Health benefits 



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