Boyne Resorts

Resort Housekeeping Administrator

Job Locations US-MT-Big Sky
Posted Date 2 weeks ago(11/11/2022 4:27 PM)
Requisition ID
2022-14797
# of Openings
1
Resort
Big Sky Resort
Position Type
Full-Time Year-Round
Season
Year Round
Category
Housekeeping
Targeted Job Start Date
11/21/2022

Overview

The Resort Housekeeping Administrator is responsible for administrative duties related to all Big Sky Resort Housekeeping departments as well as other administrative duties as assigned. This includes:

Responsibilities

  • Daily payroll entry and communication with payroll managers and Executive Housekeepers
  • Leading the ordering and receiving process for the Housekeeping department by assisting the Purchasing Manager
  • Email communication with Lodging team members and third party vendors
  • Scheduling meetings, preparing agendas and documents[DC1]
  • Monitoring guest surveys and[DC2]  communicating trends
  • Monitoring employee surveys and[DC3]  communicating trends
  • Formatting, proofreading and development of department documents, including but not limited to SOP documents, emails, and training materials
  • Handling all communication within the Housekeeping Department, including welcome emails and info boards
  • Maintenance of  housekeeping employee records
  • Inputting and tracking linen invoices on a daily basis and consolidating spreadsheets and bi-weekly invoices from accounting for timely payment
  • Preparing monthly linen usage forecasts
  • Track weekly Net Promoter Score (NPS) average ratings and season to date scores  for monthly corporate housekeeping  calls and Big Sky Resort housekeeping teams
  • Completing internal Brand Standard Audits for the Lodging Division and bi-weekly reports on results
  • Performing general tasks such as  tracking of Big Sky Bucks, coaching and counselling forms and developing training materials
  • Collaborate and contribute to housekeeping training
  • Assist housekeeping operations as needed

Qualifications

  • Proficient in Microsoft Office applications, specifically Word, Outlook, Excel and PowerPoint.
  • Must have administration and computer skills
  • Must be a team player, have the ability to multitask in a fast paced environment, and to adapt to the ever-changing situations and needs of the department
  • Must be willing to work independently and is self-motivated
  • Excellent verbal and written communication skills
  • Extremely organized and detail oriented
  • Exhibit a positive attitude at all times, and promote a positive, energetic workplace environment
  • Passion for delivering excellent customer service
  • College degree preferred
  • Housekeeping experience preferred
  • Working knowledge of SMS preferred

Be a part of our Full Time Year Round team and enjoy these great benefits!  

  • FREE Golf Pass and Ski Pass for you, your spouse and dependents and discounted passes for friends and family 
  • FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents  
  • Steep discounts on Lodging rates for accommodation for friends and family (blackout dates apply)  
  • 25%-50% off Food and Beverage Outlets
  • 20%-30% off Retail at all outlets with additional gear and sponsor discounts   
  • 401k and Health benefits 


 

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