Boyne Resorts

Front Desk Manager

Job Locations US-MI-Petoskey
Posted Date 2 weeks ago(11/14/2022 1:19 PM)
Requisition ID
2022-14800
# of Openings
1
Resort
Inn at Bay Harbor
Position Type
Full-Time Year-Round
Season
Year Round
Category
Guest Services
Targeted Job Start Date
11/21/2022

Overview

 

The Front Desk Manager is a full-time, year-round position at Inn at Bay Harbor reporting to the Front Office Manager. This role must be filled by an experienced candidate that has an outgoing positive attitude, outstanding guest service skills, and be able to solve all guest concerns and problems in an efficient and timely manner. Provides all guests with quality service throughout their stay while maximizing room revenue and occupancy. Must be flexible with availability, individual will be required to work all shifts including nights, weekends, and holidays.

 

For those hired into full-time year round positions, you are provided with medical, dental and vision options. Working here gives you access to both Boyne Resorts and Marriott team discounts worldwide. Simply put, you get the best of both worlds.

 

Some perks of working full time year-round for Inn at Bay Harbor include:

  • free Golf Pass and Ski Pass for both you and your family
  • free The Highlands downhill mountain bike park season pass for you and your family
  • 40% off at the various Boyne Resorts Restaurants 
  • 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain
  • Free Passes to Avalanche Bay Water Park at Boyne Mountain
  • Discounts on Boyne Resorts lodging for Friends and Family
  • Discounts at Marriott hotels worldwide for Friends and Family
  • Tuition Reimbursement
  • Service and Loyalty Bonus Program – up to 5% of gross wages per season!
  • PTO and Paid Sick Leave
  • Health/Dental/Vision Insurance

Responsibilities

Essential Job Functions (including but not limited to):

  • Manage the day-to-day operations of the front desk area, including front desk agents.
  • Cooperate with other department managers to ensure efficient and effective operations and coordination of activities.
  • Assure guest service standards are applied and provide exceptional levels of service prior and throughout guests’ stay.
  • Assists front office team and guests with reservations, check-ins and check-outs.
  • Answer questions or problems pertaining to guest accommodations and rates.
  • Resolve and respond on any owner, guest, or team member concern to ensure good relations while safeguarding the resorts’ interest.
  • Control cash/credit and other financial transactions through close supervision. Follow procedures on posting charges, deposits, refunds, and cash banks.
  • Adhere to company and departmental policies and procedures while communicating to staff to ensure all are consistently applied.
  • Assist in identifying, evaluating, and classifying routine, job-related functions to ensure that procedures are properly followed through and upheld.
  • Attend regular meetings, contribute ideas, and report on front office functions.
  • Cover shifts at the front desk as necessary.

Supervisory Duties: The Front Desk Manager oversees all front desk agents to ensure guest satisfaction and efficiency. This position will carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.


Judgment
: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Qualifications

Education and/or Experience: Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Other Requirements:
Previous point of sale software experience, and familiarity with Microsoft products such as Word and Excel required.

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