Supervisor: Karen Tipton
Shifts Available: Varied. Must be willing to work days, evenings, weekends and holidays
Wage Information: DOE. Gratuities and commissions may be included
The Concierge team is responsible for planning our guest's vacations and providing exceptional service. You must be able to provide accurate information and be able to anticipate the experience the guest is looking for. You will assist guests in arranging various activities, tours, dining and more in our community as well as in West Yellowstone National Park. You will play a critical role in our guests' experiences by enhancing their vacation well in advance of their arrival. Not only will you inspire our guests but fellow employees as well, to get out and play! Our team goes above and beyond for each guest in an effort to help create their unique and exceptional experiences. The Concierge makes the impossible possible.
It is critical to respond to guest requests in a timely manner, so you must have a good sense of time management along with the ability to mulit-task. You must be able to do this while appearing to give each guest the sense that he has the concierge's undivided attention. There really is no such thing as a typical day for the hotel concierge as everything varies from day-to-day.