Boyne Resorts

Front Desk Associate

US-MT-Big Sky
2 months ago
Requisition ID
2017-1482
# of Openings
25
Big Sky Resort
Position Type
Seasonal Full-Time
Season
Winter
Category
Lodging

Overview

The Front Desk Associate position works within a team to provide excellent customer service to deliver an exceptional experience at Big Sky Resort to our guests. Front Desk Associates greet guests, assist with checking them in, answer their questions in a friendly manner, remain available to assist guests as needed throughout their stay and assist with checking guests out. Front Desk Associates also work with other departments at Big Sky Resort to assist guests and solve problems.

  

Responsibilities

  • Greet guests in a friendly, welcoming, professional manner
  • Assist guests with checking into the hotel and provide directions to their room
  • Assist guests with checking out of the hotel and provide accurate information regarding billing
  • Process financial transactions accurately
  • Work with integrity, discretion and attention to detail to protect private information
  • Conduct phone conversations in a friendly and professional manner
  • Contribute to creating and maintaining a culture of positivity, productivity, and professionalism
  • Communicate professionally and effectively with guests, employees, and managers
  • Take action to quickly and creatively solve guest problems
  • Stay calm and maintain quality of work while under pressure
  • Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures

Qualifications

  • High School Diploma or equivalent
  • Hospitality experience is required
  • Computer literate and proficient with Microsoft Office Suite

Supervisor: Dependent on location
Jake Kimmel: Huntley/Shoshone
Derrick Provencher: Summit at Big Sky

John Unkart: Whitewater Inn 


Shifts Available: Varied. Must be willing to work weekends, evenings, and holidays

 

The front desks accepting applications are the Huntley/Shoshone, Summit at Big Sky, Moonlight Lodge and Whitewater Inn. For more information about lodging please reference the following URL: http://bigskyresort.com/plan-a-trip/lodging-in-big-sky-montana. We will ask for your desk choice on the application. 

 

 

Testimonials

 

Big sky resort is such a magical place for me.  When I first came out here four seasons ago I had no idea what was in store for me.  I was scared, but in a good way.  I knew something exciting was ahead.  When I was arriving on the shuttle from the airport, I was truly inspired by the beautiful mountains. I’m from New Orleans, Louisiana, so mountains are like a mythical creature to me.  And then from the first day until now, I have fallen in love with this fairy tale of a place.  The people have become my family, big sky resort has become my home, and the mountains have become my dreams.  I am truly blessed to work with such amazing managers and such amazing team members. I'm thankful every day and I can’t wait to grow more with the company.  I’m excited to come to work every day and truly love being a part of the Huntley Front Desk team!

– Amy Beverly

 

"Coming to work at Big Sky was one of the greatest decisions I have made. At first, I was hesitant and sad that I was leaving home, but within the first couple of hours of training, I felt like I had known this room full of strangers all my life. Working here has given me the opportunity to build friendships with people all over the world, find out what a beautiful state Montana is, and the chance for me to develop as a person. If you are looking for a place that offers both a fun work environment and adrenaline pumping activities such as mountain biking, paintball, whitewater rafting and zip lining, Big Sky is the place for you."

- Christopher Silvey 

 

Not sure where to start other than to say I’ve found a new home here at Big Sky. There is honestly nothing about this place that I don’t admire. The management and my front desk team have welcomed me with open arms. I’ve honestly never felt more comfortable at any job and the support system here is amazing. The front desk culture here honestly becomes more like family and for that I feel blessed beyond measure. I would strongly recommend joining the front desk team here at Big Sky to anyone looking to explore and grow! Big Sky, Montana is truly a treasure to be treasured.

 - Robin Nugent

 

I came to Big Sky Resort because I wanted to get out of my usual routine back home, however I never expected to love it so much. Big Sky turned into a home away from home for me, you will meet the most interesting and lively people here, not only that but work will sometimes feel like a vacation. There is always something to do in big Sky. You will not find better management anywhere else, they will help you out with practically anything you need and you will always find ways to grow here!   

- Sofia Guzman

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