Boyne Resorts

Concierge

Job Locations US-MI-Harbor Springs
Posted Date 1 week ago(11/16/2022 3:47 PM)
Requisition ID
2022-14845
# of Openings
2
Resort
The Highlands at Harbor Springs
Position Type
Winter Seasonal, Full-Time & Part-Time
Season
Year Round
Category
Lodging
Targeted Job Start Date
12/2/2022

Overview

The Highlands Guest Services Team is looking for a new Concierge to join our team! You will be responsible for assisting guests with personal services such as making dinner and tour reservations, offering suggestions for events, and arranging transportation. In essence, you will be the gateway to them having an amazing vacation!

 

Some perks of working for The Highlands include:

  • A free Golf Pass and Ski Pass for both you and your family
  • A free downhill mountain bike park season pass for you and your family
  • 40% off at the various Boyne Restaurants 
  • Discounts at other Boyne Resorts such as 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain
  • Free Passes to Avalanche Bay Water Park at Boyne Mountain
  • Discounts on lodging for Friends and Family
  • Team Member Child Care
  • Tuition Reimbursement
  • Seasonal Team Member Health Insurance
  • Team Member Housing available on a first come first serve basis*
  • Service and Loyalty Bonus Program – up to 5% of gross wages per season!

Visit our website for all of our amazing perks, view testimonials, and more! The Highlands Employment

Responsibilities

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, direction) by making arrangements or identifying appropriate solutions.
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
  • Direct, gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
  • Contact the appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest requests and/or issues.
  • Monitor Main Lodge for seating availability, service, safety, and well-being of guests.
  • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.

Qualifications

  • Customer Service Experience: 2 years minimum (required)
  • Knowledge of the surrounding area and main attractions/happenings in town.

*Single Bed, no pets. If interested, inquire during job interview

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