Boyne Resorts

Bell Captain

Job Locations US-MI-Boyne Falls
Posted Date 3 weeks ago(11/18/2022 2:34 PM)
Requisition ID
2022-14867
# of Openings
1
Resort
Boyne Mountain Resort
Position Type
Winter Seasonal, Full-Time & Part-Time
Season
Winter
Category
Lodging
Targeted Job Start Date
12/2/2022

Overview

The Bellmen Captain manages the bell staff by setting work schedules, assigning duties and supervising day-to-day work. The Captain is tasked with recruiting, interviewing, coaching and counseling staff. Bell Captains are to work closely with, and support one another.

Responsibilities

  • Lead by example and able to carry out all duties of the bell staff. This includes, but is not limited to: greeting guests at arrival, carrying and transporting luggage to and from rooms, taking the lead with prepaid groups, and answering any questions about Boyne Mountain Resort and the surrounding area.
  • Encourage and train staff to provide the highest level of service to all guests. Hold staff accountable and counsel and discipline in a productive manner, as needed. Create a positive and productive work environment that works cohesively and communicates well with all Resort departments.
  • Compose weekly schedules according to staffing needs, occupancy, and group arrivals and departures. Must manage labor costs and understand monthly budgets. 
  • Operation of valet service, making sure all guest keys and vehicles are secure and well-kept. Staff must be proficiently trained in and aware of all valet procedures.
  • Oversight of areas of operation such as: Parking, Vehicles, Porte Cache, Loop, Entrance, Bell Lobby and Desk, Bell Closet, Bell Carts and any other areas or equipment used in Bell Staff operations.
  • Ensure cleanliness of the front loops at hotel entrances, bell desks, bell closets and lobbies.
  • Able and willing to work long hours outdoors in changing weather conditions. Must be able to lift up to 50 lbs unassisted.
  • Abide by and uphold Boyne Mountain Resort and Boyne, USA policies and procedures.

Qualifications

  • High School Diploma or equivalent required
  • Valid Driver’s License and a clean and clear driving record
  • Previous guest service experience in a hotel or resort environment is preferred and management experience is appreciated
  • Enjoy working outdoors!

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