Boyne Resorts

Information Systems Coordinator (ISC)

US-MT-Big Sky
4 months ago
Requisition ID
2017-1529
# of Openings
1
Big Sky Resort
Position Type
Full-Time Year Round
Targeted Job Start Date
1/1/2018
Category
Information Technology

Overview

Supervisor: Mike Dembek
Shifts Available: Weekend work schedule is required. Evening work may be needed during scheduled maintenance or in case of emergency.
Wage Information: Hourly and dependent on experience

 

This job requires extensive, daily contact with both Big Sky Resort guests and Big Sky Resort employees. Customer service is a key element of the job and adherence to Big Sky Resort’s service values is mandatory. For the most part, Big Sky Resort employees are the IT department’s customers.

  • Provide desktop PC support to Big Sky Resort employees and customers.
  • Maintain voice, data, and TV cabling infrastructure (indoor and outdoor). Repair or replace damaged wiring. Install and terminate wiring to support renovation, relocation, or new construction.
  • Provide direct guest support for guest room issues, including but not limited to: TV, phone and internet.
  • Troubleshoot, diagnose, and repair or replace various systems, including but not limited to: end user computers, phones, TVs and printers. Use vendor support to resolve difficult problems.
  • Provide users with basic instruction.
  • Document solutions for both end user education and technical reference purposes.
  • Perform and maintain an inventory of tools and equipment. Maintain stocks of consumable supplies.
  • Additional tasks will be assigned by supervisor.
  • Use of personal vehicle for travel within the Big Sky area is required. Mileage reimbursement will be provided.

 

Responsibilities

Supervisory Responsibilities: 

  • No direct supervision is required
  • May be tasked as a project leader for assigned project and/or as a trainer for new personnel

Working Conditions and Environment:

  • Will be required to carry a cell phone and to be on call when scheduled. A stipend will be provided.
  • Working environment can include dirty, dusty, damp, dark, hot and cold conditions.
  • Appropriate equipment will be provided for hazardous conditions.

Physical Demands:

  • Ability to lift up to 50 lbs, use common technician hand tools, work in areas without handicap access and work on a ladder.
  • Ability to effectively communicate in both verbal and written formats and read manuals, documentation and computer screens.

Qualifications

  • Require a minimum of High School diploma or equivalent. Desire 2 years related work experience.
  • Advanced knowledge of network cabling, T568A/B wiring standards, and cable count color codes a plus.
  • Computer literacy and proficiency with Microsoft Windows and Microsoft Office applications are required.
  • Ability to learn the operation and maintenance of complex PBX telephone systems is required.
  • Basic knowledge of networking desired.
  • Ability to critically think and use various resources, including vendor support, reference manuals, internet resources, and/or documentation to solve problems is required.
  • Valid driver’s license and functioning vehicle with current registration and insurance.
  • Ability to ski or snowboard at or above the beginner level to perform on-mountain tasks.

 

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