Boyne Resorts

Guest Services Specialist

US-WA-Snoqualmie Pass
5 months ago(8/9/2017 2:01 PM)
Requisition ID
2017-1796
# of Openings
20
Summit at Snoqualmie
Position Type
Seasonal Full-Time or Part-Time
Season
Winter
Targeted Job Start Date
8/28/2017
Category
Guest Services

Overview

The Guest Services Specialist we are looking for has an excellent sense of humor, can handle difficult situations with a calm caring manner and knows what it takes to go “above and beyond” for our guests. Provide top-level customer service with guests face to face and over the phone. Responsible for accurate data entry, phone etiquette, and overall customer service. At times may be asked to job share with the Ticketing Department. Some offsite work may be involved. Takes initiative to get any and all jobs completed accurately and proficiently and is someone who doesn’t understand the term “not my job.”

Responsibilities

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

  • Looks the part and plays the part! Manner, spirit, grooming and enthusiasm!!!
  • To help create a safe, convenient, and fun outdoor escape for all.
  • Provide guests with both face to face and over the phone customer support and answer general questions about our mountain, solve problems regarding our products, and use the proper tools to help guests with their visit.
  • Season pass and ticket sales using Siriusware Point of Sale System (training provided).
  • Responsible for cash handling and till balancing.
  • General office duties (filing, organizing, cleaning, etc.)
  • Other duties as assigned

COMPETENCIES

  • Success With The Guest -Create a positive impression for our guests. Genuinely welcomes the guest: smiles, makes eye contact, engages the guest in conversation and thanks them for their patronage.
  • Work Performance and Job Knowledge -Accuracy, attention to detail, volume of work produced and speed in which it is completed. Such knowledge may be gained from education, experience, training and the ability to adapt to new situations.
  • Teamwork -Upbeat and dependable. Demonstrates the ability to cooperate, communicate and work as a team player with co-workers, supervisors, and outside contacts.
  • Professionalism –Acts professionally and is respectful of others. Adherence to all uniform standards.
  • Attendance/Punctuality – Communicates absences and schedule changes in a timely manner. Promptness in reporting to work and adherence to break and lunch schedules.
  • Safety – Demonstrates safety consciousness with guests, resort and co-workers. Attends safety meetings and adheres to safety codes and procedures.

Qualifications

  • Passion for providing outstanding customer service
  • Problem resolving and positive attitude
  • Ability to provide information about tickets, base areas and up-sell season passes
  • Consistent attendance with excellent work ethic
  • Ability to work both independently and as part of a team
  • Excellent communication and interpersonal skills
  • Strong computer, keyboard and mathematic skills
  • Must be able to multitask in a fast paced and sometimes stressful environment 

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) is required. Customer service experience, both in person and on the phone preferred. Fluent in any language other than English a plus. Must be 18 years of age or older.

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