Server is a part-time at the Inn at Bay Harbor. Responsibilities are to ensure that patrons have an enjoyable dining experience by providing quality customer service. Servers work in the front of the business taking orders, serving food and drinks, and assisting guests with all other needs.
Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them. Inform guests of specials and menu changes. Upsell food and beverage items by using suggestive selling techniques. Answer questions regarding regions where food products come from, and how food is prepared. Answer questions regarding wine list, where wine comes from the vintage and the aromas & flavors of the wines. Answer questions about our food, beverages and other restaurant functions and services. Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar. Deliver food and beverages from kitchen and bar to guests in a timely matter. Perform side work at the start and end of each shift as required by service station assignment. Maintain clean service areas. Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable). Assist fellow servers as situations arise as needed. Assist bus person with clearing and resetting tables as needed.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Previous experience with point of sale software preferred. Servers must either possess ServSafe certification or obtain it upon hire.