Boyne Resorts

On Mountain Guest Service Specialist

US-MT-Big Sky
2 weeks ago
Requisition ID
2017-1843
# of Openings
50
Big Sky Resort
Position Type
Seasonal Full-Time
Season
Winter
Category
Mountain Sports and Services

Overview

Supervisor: Neil Johnson

Shifts Available: Approximatly 8:00 am to 4:30 pm with varied days off

Wage Information: $10.00/hr or dependent on experience

 

On Mountain Guest Service Specialists are responsible for greeting on mountain guests, act as a source for mountain information, and on mountain ticket and line management.  This position will spend their full shift outdoors on the mountain or in the base areas.  Flexibility, excellent guest service skills, enjoyment of the outdoors and the mountain environment are a must.  Ability to ski/ride at an intermediate level is a plus.  All other duties as assigned.  OUTDOOR approximately 100% of time.

Responsibilities

On Mountain Guest Service Specialist will be in continuous contact with guests throughout their work day. The Mountain Services department is a part of the Mountain Sports and Services Division the includes the Ski School and Basecamp. They will also be in direct contact with all of the Mountain Operations team including Lift operations, Ski Patrol, Lift Maintenance, and the Road Crew. They will also see other employees from other departments that are out on the mountain skiing and riding. The Mountain Services team works directly or indirectly with all other departments and divisions at the resort.

 

On Mountain Guest Service Specialist can be in many different places on the mountain, but will always be present in both the Mountain Village and Madison base areas. For that reason we will have On Mountain Guest Service Specialist Leads and an Outside Operations Supervisor stationed in those areas on a daily basis. If On Mountain Guest Service Specialist are outside of the base areas and ticket offices, they will be working independently and will be required to check in periodically with the Outside Operations Supervisor.

 

On Mountain Guest Service Specialist must work as a team particularly when they are working immediately next to each other in the base areas. They must be able to communicate and work with each other to create the best possible guest experience. The actions of one individual on a team, equates to the actions of everyone on that team.

 

On Mountain Guest Service Specialist will spend extensive amounts of time in the outdoor environment. Temperatures in the mountains in Montana can be quite cold and windy. We will need to be outside during those times. Challenging guest interactions can also be present on a daily basis. Those may take place for many different reasons and it is important for Ticket Agents to listen to guests and help in any way that they are able to do so.

  • Responsible for meeting, greeting and assisting guests as they arrive at the resort and throughout the ski day.
  • Knowledge of Big Sky Sports products, mountain terrain and village services, activities and events to assist in guest service.
  • Examines ticket or pass to verify authenticity and scan barcode to verify validity before guests load the lift.
  • Must be familiar with daily snow and grooming report.
  • Answer guests issues and questions promptly and politely.
  • Shifts will rotate locations from the Mountain Village base area to the Madison Village base area on a weekly basis.
  • Skiing/snowboarding experience is a plus, but willingness to learn is a must.  Riding (Green slopes) may be required on any workday.
  • Must be comfortable working outdoors in inclement weather for extended periods of time.
  • If you are excited about skiing or riding everyday and sharing your knowledge/enthusiasm of the mountain with guests then this is the position for you.  

Qualifications

  • Previous experience working in a guest service environment is very important to the On Mountain Guest Service Specialist position.  We are around guests 100% of the working day and must be comfortable in that environment.  A successful On Mountain Guest Service Specialist will be comfortable initiating conversations with guests throughout the work day.
  • There is a significant amount of area and ticketing knowledge that each On Mountain Guest Service Specialist must learn to successfully assist resort guests.  A week of paid training at the beginning of employment will provide much of that information, but spending off time at the resort and the surrounding area is necessary to gain additional information.  Skiing or riding abilities are not necessary, but a willingness to learn is important.  Skiing/riding will allow you to gain a deeper understanding of the mountain which you will be able to share with guests.

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