Supervisor: Neil Johnson
Shifts Available: Approximatly 8:00 am to 4:30 pm with varied days off
Wage Information: $10.00/hr or dependent on experience
On Mountain Guest Service Specialists are responsible for greeting on mountain guests, act as a source for mountain information, and on mountain ticket and line management. This position will spend their full shift outdoors on the mountain or in the base areas. Flexibility, excellent guest service skills, enjoyment of the outdoors and the mountain environment are a must. Ability to ski/ride at an intermediate level is a plus. All other duties as assigned. OUTDOOR approximately 100% of time.
On Mountain Guest Service Specialist will be in continuous contact with guests throughout their work day. The Mountain Services department is a part of the Mountain Sports and Services Division the includes the Ski School and Basecamp. They will also be in direct contact with all of the Mountain Operations team including Lift operations, Ski Patrol, Lift Maintenance, and the Road Crew. They will also see other employees from other departments that are out on the mountain skiing and riding. The Mountain Services team works directly or indirectly with all other departments and divisions at the resort.
On Mountain Guest Service Specialist can be in many different places on the mountain, but will always be present in both the Mountain Village and Madison base areas. For that reason we will have On Mountain Guest Service Specialist Leads and an Outside Operations Supervisor stationed in those areas on a daily basis. If On Mountain Guest Service Specialist are outside of the base areas and ticket offices, they will be working independently and will be required to check in periodically with the Outside Operations Supervisor.
On Mountain Guest Service Specialist must work as a team particularly when they are working immediately next to each other in the base areas. They must be able to communicate and work with each other to create the best possible guest experience. The actions of one individual on a team, equates to the actions of everyone on that team.
On Mountain Guest Service Specialist will spend extensive amounts of time in the outdoor environment. Temperatures in the mountains in Montana can be quite cold and windy. We will need to be outside during those times. Challenging guest interactions can also be present on a daily basis. Those may take place for many different reasons and it is important for Ticket Agents to listen to guests and help in any way that they are able to do so.