Looking for a part-time Guest Services Representative: schedule is weekends and vacation weeks only. Welcome guests and aid them in the purchase of products offered by Sugarloaf, with a focus on making/ fulfilling reservations and informing our guests about the new Burnt Mountain Cat Skiing Experience.
Gain a full understanding of Sugarloaf's policies, promotions, services, hours of operation and other pertinent resort information in order to provide clear and consistent communication with all guests. Assist guests in finding favorable resolutions. Provide excellent customer service, using patience, empathy, and strong communication. As a guest-focused department, a crucial part of each representative's job is to help guests leave happy, wanting to return.
The focus of this position is to assist guests in signing up for our new Burnt Mountain Cat Skiing in addition to the rest of the responsibilities as outlined below:
Welcome guests to the sales area and the resort.
Develop a comprehensive knowledge of Sugarloaf's policies, products, services, promotions and events, including a variety of pricing rates, discounts, special promotional days, and special events or happenings at the resort and relay this information to guests in order to provide them with the best possible experience.
Assist guests in finding favorable resolutions for items of concern, within the boundaries as outlined by the manager and resolve conflict in a timely and respectful manner, providing empathetic and excellent customer service in all circumstances.
Process and maintain accountability for all financial transactions including accurate daily accounting.
Maintain your work area in a clean, neat, and orderly fashion.
In order to perform this job successfully, candidates must be able to perform each essential duty listed satisfactorily. Patient, selfless, and empathetic communicators, who enjoy working with, and for the benefit of, others will thrive in this position. Guest Services Representatives
should be friendly, levelheaded, good at following directions, and take pride in their work. Must be comfortable working with computers.
Must be available weekends and holidays. Prior experience in customer service strongly preferred.