Boyne Resorts

Ticketing & Guest Services Supervisor

US-WA-Snoqualmie Pass
4 months ago
Requisition ID
2017-1951
# of Openings
2
Summit at Snoqualmie
Position Type
Seasonal Full-Time
Season
Winter
Targeted Job Start Date
12/4/2017
Category
Guest Services

Overview

The Ticketing & Guest Services Supervisor we are looking for has an excellent sense of humor, a caring leadership style and an understanding of what it means to go above and beyond for our guests!  At The Summit we want professional staff members who also know how to have fun!  Problem solving skills along with the self-confidence to make decisions is a must!  With the support of an assistant and leads, the Ticketing & Guest Services Supervisor will work in conjunction with the Private Ski School Supervisor to hire, train, coach, lead, review and schedule a crew of up to 50 staff members. 
The Ticketing Operations department oversees the following areas:

  • Season Pass Sales (on-site, off-site, phone, online, mail, walk-in)
  • Call Center/Web tech support
  • Guest Services
  • Ticketing
  • Ambassadors (a volunteer host group)
  • Reception
  • Private Ski School Relationships 

The primary role of the Ticketing & Guest Services Supervisor will be to directly supervise the Ticketing, Guest Service, Season Pass and Call Center departments at various locations at The Summit and off-site locations.  At times, assistance with other areas of Ticketing Operations will be required. 

Responsibilities

  • Flexible working hours.  At times you may be required to work more than 40 hours in a week.  The position requires working during the busy Thanksgiving and Christmas holiday periods.
  • Hires, schedules and supervises a staff of up to 50 employees.  Ensures that all employees receive the training, support, guidance, feedback and resources necessary to be the best at their job.
  • Maintains and works to enhance a guest focused culture across all lines of business.
  • Excellent communication skills with all levels of staff, guests and outside contacts.
  • Ability to delegate responsibility, encourage and manage direct reports to achieve goals and objectives.
  • Develop and execute training procedures for all aspects of the Ticket Operations department.  Act as primary go-to person for guest service and technical point of sale (POS) training across all resort POS departments. 
  • Verifying time and attendance on a daily basis.
  • Other duties as assigned.

Qualifications

  • Supervisory / Management experience required.
  • Fluent proficiency in written and spoken English is required.
  • The ability to add, subtract, multiply and divide as well as perform basic algebraic tasks required.
  • Strong computer skills required. Proficiency in Excel and Word required.
  • Outgoing personality! 
  • The ideal candidate would posses the patience and ability to work with people during difficult situations.

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