Boyne Resorts

Front Desk Agent

US-MI-Boyne Falls
2 months ago
Requisition ID
2017-2192
# of Openings
10
Boyne Mountain Resort
Position Type
Full-Time Year Round
Season
Not Applicable
Targeted Job Start Date
10/1/2017
Category
Lodging

Overview

As a Front Desk Agent, you are responsible for providing a warm welcome and fond farewell to each guest, as well as creating magic moments throughout the guest’s stay. You create memorable first impressions for our guests, providing information about the resort and local area, and offer a full range of hotel amenities and services to them. You are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests in accordance with our service values.

Responsibilities

A Front Desk Agent’s typical day includes the following:

  • Plan activities for guests so they can make the most of their stay
  • Be compassionate towards guest concerns and work with other departments to correct issues that arise
  • Allow your fun-loving personality to be a saving grace to a guest who is having a bad day
  • Meet guests from various parts of the country and even the world

Qualifications

This job might be for you if:

  • You like providing outstanding customer/guest service, meeting new people, as well as reconnecting with familiar guests who return year after year. You get a kick out of exceeding a person’s expectations. If you have previous experience providing excellent customer service, that’s even better!
  • You enjoy the details. You take pride in the accuracy and quality of your work. You stay focused and let nothing slip through the cracks.
  • You are approachable and hospitable. You communicate in a clear and friendly manner. You always remain calm even in difficult or frantic situations.
  • You want to be part of a close-knit team. You have interest in not only serving guests with excellence, you know the value of looking out for the best interests of your fellow team members and can help maintain a fun work environment.
  • You are flexible and always willing to learn more. You understand the demands of exceeding guest needs and can work nights, weekends and holidays when needed.
  • You achieved a high school diploma or equivalent, are comfortable handling payment transactions, and have basic computer skills.

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