Boyne Resorts

SnowSports Kids Club Supervisor

US-WA-Snoqualmie Pass
1 month ago
Requisition ID
2017-2209
# of Openings
1
Summit at Snoqualmie
Position Type
Seasonal Full-Time
Season
Winter
Targeted Job Start Date
12/5/2017
Category
Mountain Sports and Adventures

Overview

The Kids Club Supervisor will be responsible for the guest arrival to post lesson experience, operational training, instructor inventory, work distribution and administration, as it relates to record keeping for payroll and instill a safety culture, to support the Snow Sports School.  Essential focus will be to provide compelling leadership for employee experience and provision of guidance to deliver exceptional guest services.  Supervising the culture around team work, best in class programming delivery aimed at conversion and retention, by working/playing safely both indoors and outdoors, you help forge the end goal of financial strength.

Responsibilities

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position. 

  • Effectively communicate to develop rapport with existing staff and enhance employee retention.
  • Help identify recruitment needs in terms of pros for ski/ride, youth/adults, rookie/veteran.
  • Encourage existing staff to recruit friends and family to help achieve targeted number of staffing requirements.
    Supervise scheduling to optimize instructor head count and cover programming (i.e. products, prices, times, locations) adequately, by targeting resources to cover the 21 Red Day peak demand.
  • Supervise hiring, activation & seasonal separation.
  • Support uniform inventory management, distribution and return, for base area staff.
  • Get involved and supervise training of professional development of all instructors.
  • Supervise School sales, reservations and other operational procedures to maximize and convert guest volumes.
  • Communicate information required to support daily payroll and accurate data collection.
  • Supervise and update personal information on employee details, as well as ensure compliance is carried out around privacy laws, company policies, best practices, etc.
  • Build client relation to optimize Consecutive Week Lessons and other pre-sold lessons.
  • Supervise labor to revenue by making sound decisions, monitoring daily results.  Be nimble and adaptable to adjust plan if needed to achieve desired net contribution.
  • Payroll supervision to achieve 100% accuracy.
  • Assist snow sports manager:
    • Develop & deliver programming that finds an ideal model for guest, employee and company.
    • Enthusiastically lead people from start to finish, optimizing the potential of the School.
    • Identify and evaluate guest, employee, and industry trends.
    • Deliver independent projects as determined by the snow sports manager.
  • And other duties as assigned

COMPETENCIES

  • Supervise Team Work – by working effectively with fellow leaders, engaging lead support tiers, to supervise front-line employees that guide guest experience, help schedule around variable business volumes, and ultimately help the school meet demand on peak and off peak dates.
  • Supervise Professional Development – Orient, train and coach the people (i.e. instructors and indoor staff) to enhance employee retention, by creating outstanding employee experiences through targeted employee engagement.
  • Supervise Guest Experience - Provide all guests with a caring and inspirational guided snowsports experience.
  • Supervise Safety – develop a safety culture, to achieve zero employee and guest incidents per season.
  • Supervise Financial strength - Stimulate repeat student volumes to match or exceed unit volume goals, as well as support labor as a percentage of revenue goals to achieve desired net contribution.

Qualifications

  • Profound working knowledge of the SnowSports School at the Summit at Snoqualmie or other SnowSports School of similar scope.
  • Ability to work independently with minimal amount of supervision.
  • Ability to evolve, adapt and change.
  • Capability to deal with deadline and workplace pressure, while maintaining a professional presentation.
  • Ability to prioritize high value, high leverage projects over lower priority tasks to deliver within a lively, and often chaotic, environment.
  • Ability to guide quality experiences for guests and employees, time and time again.
  • Deliver superior internal and external customer service, to optimize the sales culture environment.
  • Superior attention to detail.
  • While NOT mandatory, PSIA/AASI Youth Credentials and Level 1 Certification favored.
  • Excellent verbal and written communication skills.
  • MS Outlook, Word, Excel (in-depth knowledge of Excel preferred), Social Media.
  • Siriusware proficient at “associated work related functions”.
  • Track record for leading people passionately and being emotionally connected with population diversity both ON and off snow.

EDUCATION and/or EXPERIENCE

High School Diploma/GED; or two to four years related experience and/or training; or equivalent combination of education and experience preferably within the snow-sport industry.

 

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