Boyne Resorts

Ticket Seller

US-WA-Snoqualmie Pass
2 months ago
Requisition ID
2017-2318
# of Openings
10
Summit at Snoqualmie
Position Type
Seasonal Full-Time or Part-Time
Season
Winter
Targeted Job Start Date
11/12/2017
Category
Guest Services

Overview

The Ticket Seller we are looking for has an excellent sense of humor, can handle difficult situations with a calm caring manner and knows what it takes to go above & beyond for our guests. They provide top-level customer service with guests at the ticket window and takes initiative to get any and all jobs completed accurately and proficiently. A Summit Ticket Seller is someone who doesn't understand the phrase "not my job."

Responsibilities

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

  • Greets every Guest and answers Guest's questions and provides consistent, friendly and helpful guest service
  • Sells lift tickets and provides general mountain information to guests at the ticket window
  • Data entry into Point of Sale System (Training Provided) and PCs
  • Responsible for cash handling and drawer balancing
  • Actively up-sells Season Passes and other promotions and events happening at the resort
  • Perform cleaning duties
  • Other duties as assigned

COMPETENCIES

  • Success With The Guest -Create a positive impression for our guests. Genuinely welcomes the guest: smiles, makes eye contact, engages the guest in conversation and thanks them for their patronage.
  • Work Performance and Job Knowledge -Accuracy, attention to detail, volume of work produced and speed in which it is completed. Such knowledge may be gained from education, experience, training and the ability to adapt to new situations.
  • Teamwork -Upbeat and dependable. Demonstrates the ability to cooperate, communicate and work as a team player with co-workers, supervisors, and outside contacts.
  • Professionalism -Acts professionally and is respectful of others. Adherence to all uniform standards.
  • Attendance/Punctuality -Communicates absences and schedule changes in a timely manner. Promptness in reporting to work and adherence to break and lunch schedules.
  • Safety -Demonstrates safety consciousness with guests, resort and co-workers.  Attends safety meetings and adheres to safety codes and procedures.

Qualifications

  • Ability to provide consistent, friendly and helpful service to guests
  • Ability to provide information about tickets, base areas and up-sell season passes
  • Ability to respond appropriately to difficult customer service situations
  • Ability to do math calculations quickly and accurately
  • Ability to work both independently and as part of a team
  • Ability to operate safely and follow safety procedures
  • Ability to learn cash handling procedures
  • Problem resolving and positive attitude

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) is required.  Must provide outstanding Guest Service. Fluent in any language other than English a plus. Cash register, sales and customer service experience is helpful.

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