Handle daily operations of both the Ticket Windows and Snowsport’s Desk, hiring and training staff. Ensure that all locations are efficient and all sales/reservations are made in a professional and friendly manner. Focus on consistent quality guest service. Master all Loon Mountain’s products, services, promotions, etc. in order to provide consistent information to all guests and employees.
Oversees the daily operation of the Ticket Department (and periodically Central Reservations Department). In the summer run/manage daily summer season departmental operations. Have the ability to delegate responsibility, motivate, and lead direct reports to achieve goals and objectives.
Master all product lines, sales & fulfillment processes, and use of varied POS modules.
Participate in staff selection. Train staff on all resort products, computer systems, sales processes & fulfillment details, and guest service standards set by Loon Mountain under the supervision of the Ticket/Reservations Manager. Set an example and expectations for the staff.
Answer phone calls, emails, and messages; solve problems for all guests and relay messages. Answer general e-mail inquiries directed generally from the web sites.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.