Boyne Resorts

Assistant Ticket Manager

US-NH-Lincoln
1 week ago
Requisition ID
2017-2328
# of Openings
1
Loon Mountain
Position Type
Full-Time Year Round
Season
Not Applicable
Targeted Job Start Date
10/23/2017
Category
Guest Services

Overview

Handle daily operations of both the Ticket Windows and Snowsport’s Desk, hiring and training staff.  Ensure that all locations are efficient and all sales/reservations are made in a professional and friendly manner. Focus on consistent quality guest service. Master all Loon Mountain’s products, services, promotions, etc. in order to provide consistent information to all guests and employees.

 

Responsibilities

Oversees the daily operation of the Ticket Department (and periodically Central Reservations Department). In the summer run/manage daily summer season departmental operations. Have the ability to delegate responsibility, motivate, and lead direct reports to achieve goals and objectives.

 

Master all product lines, sales & fulfillment processes, and use of varied POS modules.

 

Participate in staff selection. Train staff on all resort products, computer systems, sales processes & fulfillment details, and guest service standards set by Loon Mountain under the supervision of the Ticket/Reservations Manager. Set an example and expectations for the staff.

 

Answer phone calls, emails, and messages; solve problems for all guests and relay messages. Answer general e-mail inquiries directed generally from the web sites.

 

 

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

 

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