Boyne Resorts

Front Desk Agent

US-ME-Newry
2 months ago
Requisition ID
2017-2347
# of Openings
20
Sunday River
Position Type
Seasonal Full-Time
Season
Winter
Targeted Job Start Date
12/1/2017
Category
Lodging

Overview

As a Sunday River Front Desk Agent, you are responsible for providing a warm welcome and fond farewell to each guest, as well as creating magic moments throughout the guest’s stay. You create memorable first impressions for our guests, providing information about the resort and local area, and offer a full range of hotel amenities and services to them. You are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests in accordance with our service values. Full-time and part-time positions are available. 

Responsibilities

  • Exceed guests' expectations throughout their stay. Go above and beyond to satisfy guests' needs to special requests.
  • Assist all guests with any questions or concerns.
  • Check guests in with a warm and friendly demeanor. 
  • Ensure accurate room reservations and room assignments across the hotel.
  • Provide information to guests regarding all Sunday River products and services.
  • Sell lift tickets and other products.
  • Assist with phone inquiries.
  • Run pre-arrival reports on a regular basis. 

Qualifications

High school degree or equivalent. Previous experience is preferred but not required. 

 

Must be able to perform all duties and responsibilities of the position satisfactorily. 

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