Boyne Resorts

Ticket Scanner

US-WA-Snoqualmie Pass
2 months ago
Requisition ID
2017-2461
# of Openings
99
Summit at Snoqualmie
Position Type
Seasonal Full-Time or Part-Time
Season
Winter
Targeted Job Start Date
11/18/2017
Category
Mountain Operations

Overview

Are you an outdoors lover? As a Ticket Scanner for The Summit at Snoqualmie, your job is providing great guest service along with the checking and scanning of tickets and season passes and crowd control as guests enter the lift maze. You will also work closely with the Security and Lift Operations departments. 100% of your time is spent outside.

Responsibilities

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

  • Welcome and greet guests and assist them as needed as they enter the lift maze. Provide great guest service by exceeding guests expectations.
  • Checking/Scanning/Verifying every guest for a valid ticket or pass.
  • Establish crowd control and effectively communicate traffic flow to guests.
  • Continually remain vigilant to the needs of both the equipment and the guests and react to those needs in the safest manner while maintaining quality service.
  • Capable of resolving guest conflict using resort policies and procedures.
  • Communicate problems to the supervisor, while showing initiative in handling routine matters and emergencies.
  • Must become familiar with the area (lifts and trails). Advise and assist in a courteous manner as needed.
  • Educate guests on chairlift rules and policies in a polite manner when needed.
  • Have a comprehensive knowledge of all ticket and pass types.
  • Assist guests by making them aware of all our services - cross selling.
  • Contribute to team effort by assuming responsibility for the cleanliness of the resort and safety of guests and staff, participate in safety meetings, and accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
  • Meet service-level objectives and department goals as set forth by immediate supervisor.
  • Shoveling of snow is sometimes required.
  • Other duties as assigned.

Qualifications

High school diploma or general education degree (GED) is required.  Must provide outstanding Guest Service. Customer Service experience preferred. Knowledge of other languages a plus!

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