Boyne Resorts

Nordic Rental Technician

US-WA-Snoqualmie Pass
1 month ago
Requisition ID
2017-2560
# of Openings
6
Summit at Snoqualmie
Position Type
Seasonal Full-Time or Part-Time
Season
Winter
Targeted Job Start Date
11/18/2017
Category
Hidden (29380)

Overview

The Nordic Rental Tech is a front-line position that involves working with a potentially high volume of guests in a fast-paced environment. Nordic Techs fit & rent boots, skis and snowshoes with a smile, does basic waxing on skis bindings and provides excellent guest service. Provides general information to the guests about The Summit and The Base Area.  As a customer focused organization, a crucial part of each employees' job is to get and keep guests.  Takes initiative to get any and all jobs completed accurately and proficiently and is someone who doesn’t understand the term “not my job.”

 

 

Responsibilities

 

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position. 

  • Safely fit boots, skis and snowshoes to customers.
  • Demonstrate to the customer how the skis/snowshoes work.
  • Perform general maintenance on equipment.
  • Be able to complete liability forms with legible penmanship.
  • Handle complaints from customers.
  • Work as fast, yet as safely as possible during peak hours.
  • Flexible working hours.  Some job sharing may be required.
  • Answer questions about ski/snowshoe equipment.
  • Exceed Rental Shop goals and standards through integrity and teamwork.
  • Provides superior service to all internal and external customers.
  • Greets customers and determines their needs.
  • Other duties as assigned.

 

COMPETENCIES

 

  • Success With The Guest -Create a positive impression for our guests. Genuinely welcomes the guest: smiles, makes eye contact, engages the guest in conversation and thanks them for their patronage.
  • Work Performance and Job Knowledge -Accuracy, attention to detail, volume of work produced and speed in which it is completed. Such knowledge may be gained from education, experience, training and the ability to adapt to new situations.
  • Teamwork -Upbeat and dependable. Demonstrates the ability to cooperate, communicate and work as a team player with co-workers, supervisors, and outside contacts.
  • Professionalism –Acts professionally and is respectful of others. Adherence to all uniform standards.
  • Attendance/Punctuality – Communicates absences and schedule changes in a timely manner.  Promptness in reporting to work and adherence to break and lunch schedules. Must be available to work weekends and holidays.
  • Safety – Demonstrates safety consciousness with guests, resort and co-workers.  Attends safety meetings and adheres to safety codes and procedures.

 

 

Qualifications

High school education or equivalent; or up to one month related experience or training; or equivalent combination of education and experience.  Must be 18 years or older.

 

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