Boyne Resorts

Ticket Scanning Supervisor

US-WA-Snoqualmie Pass
4 weeks ago
Requisition ID
2017-2583
# of Openings
2
Summit at Snoqualmie
Position Type
Seasonal Full-Time
Season
Winter
Targeted Job Start Date
11/13/2017
Category
Mountain Services

Overview

A love for the snowy outdoors a must!  Superb guest service skills required!

 

As one of the Supervisors of Ticket Scanning for The Summit, your job is to make sure your staff is providing great guest service along with the checking and scanning of all tickets and season passes and crowd control as guests enter the lift maze. You will assist the Ticket Scanning Manager in hiring, training, coaching and scheduling up to 60 staff members spread over 5 base areas. You will work very closely with Security, Guest Services and Lift Operations.

95% of your time is spent outside.

 

 

Responsibilities

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position. 

  • Ensures that all employees receive the training, support, guidance, feedback, corrective action and resources necessary to be the best at their job. 
  • Always goes above and beyond for our guests while also resolving guest conflict using resort policies and procedures.
  • Communicate problems to the manager, while showing initiative in handling routine matters and emergencies. Effective communication skills with all levels of employees, guests and all other outside contacts.
  • As a supervisor, you are required to embrace and promote a companywide culture of friendliness, efficiency, safety, excellent guest service (for both internal and external guests) and coolness under pressure. The supervisor is expected to lead by example.
  • Administer payroll time keeping reports, daily and weekly for ticket scanners. Administer and track the incentive program.
  • Continually remain vigilant to the needs of both the equipment and the guests and react to those needs in the safest manner while maintaining quality service.
  • Ability to delegate responsibility, motivate and lead direct reports to achieve goals and objectives such as assuming responsibility for the cleanliness of the resort and safety of guests and staff, participate in safety meetings.
  • Meet service-level objectives and department goals as set forth by Guest Service Director and participate in Departmental Budgeting and Planning.
  • Other duties as assigned.

 

RESPONSIBILITIES TO SAFETY

  • Protect the safety of self, co-workers, and The Summit’s guests at all times.
  • Report any potentially harmful equipment or situations to the immediate supervisor without delay.
  • Report safety-related accidents and incidents at once to immediate supervisor.
  • Follow all company and department safety policies and procedures.

COMPETENCIES

  • Success With The Guest - Create a positive impression for our guests. Welcomes the guest, smiles, makes eye contact, engages the guest in conversation and thanks them for their patronage.
  • Making the Guest Right - Effectiveness and initiative in taking ownership of problems and handling difficult guest issues. Goes above and beyond to serve guests well and makes them feel right when dissatisfied.
  • Work Performance and Job Knowledge - Accuracy, attention to detail, volume of work produced and speed in which it is completed. Ability to adapt to new situations.
  • Teamwork - Employee is upbeat and dependable. Demonstrates the ability to cooperate, communicate and work as a team player with co-workers, supervisors, subordinates and/or outside contacts.
  • Appearance - Adherence to uniform standards.
  • Attendance/Punctuality - Self-explanatory.
  • Initiative and Sense of Urgency - Acts with a sense of urgency and degree of energy. Ability to act proactively and with minimal supervision. Demonstrates an “I can make that happen” attitude.
  • Creativity and Innovation - Employee plans, develops, organizes and implements new ideas, seeks out new assignments and assumes additional duties.
  • Integrity - Keeps promises and honors commitments.
  • Communication - Effective communication, both verbally and written

 

Qualifications

  • Exceptional verbal and written communication skills. 
  • Microsoft Office experience and knowledge REQUIRED.
  • Willingness to look at all aspects of a problem before drawing a conclusion
  • Ability to proactively make quick decisions to keep crisis situations from escalating
  • A problem resolving and positive attitude.
  • Positive attitude and outgoing personality!

 

EDUCATION and/or EXPERIENCE
High school diploma or equivalent. Supervisory experience required. Customer service experience, both in person and on the phone preferred. Must be able to multitask in a fast paced and sometimes stressful environment. Fluent in any language other than English a plus. 

 

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