Boyne Resorts

Adventure Center Desk Attendant

US-MI-Harbor Springs
2 days ago
Requisition ID
2017-2679
# of Openings
2
Boyne Highlands Resort
Position Type
Seasonal Full-Time or Part-Time
Season
Winter
Targeted Job Start Date
12/1/2017
Category
Hidden (29380)

Overview

Adventure Center Desk Attendant is full time seasonal position at Boyne Highlands. Attendants are responsible for providing quality service to guests by responding to their questions and requests and scheduling tours promptly, efficiently, and courteously on phone calls and during check-in process.

Responsibilities

Register, process, and greet guests and promptly.

 

Develop a thorough knowledge of all activities offered at Adventure Center.

 

Verify all guest information and ensure proper paperwork is completed at time of check-in.

 

Know all cash handling procedures. Possesses a thorough knowledge of credit and traveler's check cash handling procedures and adhere to them.

 

Answer telephones promptly using proper telephone etiquette and appropriate script.

 

Keep Adventure Center Managers fully informed of all problems or unusual matters of possible significance.

 

 

Supervisory Duties

 

This job has no supervisory responsibilities.

 

Judgment

 

Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

 

Qualifications

Education and/or Experience                                                      

 

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

 

Certificates, Licenses, Registrations

 

None required.

 

Other Requirements

 

Knowledge of Microsoft products such as Word and Excel, or other word processing and spreadsheet software required. Experience with point of sale software preferred.

 

Work Environment

 

While performing the duties of this Job, the Team Member is regularly exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; risk of radiation and vibration. The Team Member is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.

 

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