Boyne Resorts

  • Concierge

    Job Locations US-MT-Big Sky
    Posted Date 3 months ago(2/19/2018 2:44 PM)
    Requisition ID
    2018-2955
    # of Openings
    15
    Resort
    Big Sky Resort
    Position Type
    Seasonal Full-Time
    Season
    Summer
    Targeted Job Start Date
    6/1/2018
    Category
    Lodging
  • Overview

    Supervisor: Karen Tipton
    Shifts Available: Varied. Must be willing to work days, evenings, weekends and holidays 
    Wage Information: $11.00/hr or dependent on experience. Gratuities and commissions may be included

     

    A Concierge Representative is responsible for planning Big Sky Resort’s guests’ vacation itineraries, as requested. This can include; but is not limited to: scheduling transportation to and from the airport, dining reservations, activities provided in the Big Sky area, and Yellowstone National Park tours. Concierge will be in contact with guests before, during, and after the guest’s stay.

    Big Sky Resort has two Concierge desk locations: one in the Huntley Lodge and one in the Summit Hotel. Shifts will be split between the two desks. 

    Responsibilities

    • Will be required to gain strong knowledge of the Big Sky area and Resort property. Must be willing and able to experience activities available to guests within Big Sky Resort, as well as activities provided by outside vendors, in order to describe and sell activities knowledgeably.
    • Manage the babysitting request list, a service provided by Big Sky Resort employees for guests.
    • Must be able to work independently and use judgement to determine actions that need to be taken while managing a one-person desk.
    • Strong communication skills are require. A Concierge must be able to correctly relay information to guests and vendors, coordinate with other front-of-house staff, and update Concierge team on guest needs.
    • Position requires cash handling, managing ticket and pass sales, and maintaining confidential information. High level of discretion is important because of dealings with high profile guests and Loyalty Club Members.

    Qualifications

    • High School diploma or equivalent
    • Previous customer service, sales or hotel/resort experience is preferred
    • Computer literacy and proficiency with Microsoft Windows and Microsoft Office applications

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