Boyne Resorts

  • Summer On Mountain Guest Service Specialist

    Job Locations US-MT-Big Sky
    Posted Date 2 months ago(2/19/2018 4:19 PM)
    Requisition ID
    2018-2971
    # of Openings
    10
    Resort
    Big Sky Resort
    Position Type
    Seasonal Full-Time
    Season
    Summer
    Targeted Job Start Date
    6/1/2018
    Category
    Mountain Sports and Adventures
  • Overview

    Supervisor: Neil Johnson and Outside Operations Supervisor
    Shifts Available: Approximately 8:00 am to 4:00 pm. Must be willing to work weekends and holidays
    Wage Information: $10.00/hr or dependent on experience

     

    This is a fun, high energy, and mainly outdoor position! During summer operation, Big Sky Resort allows foot and downhill mountain bike traffic from 3 different lifts. Ticket Agents are responsible for greeting guests, making sure they have valid tickets, and answering a wide variety of questions. The job entails providing on mountain guest service while maintaining ticket security. Must be comfortable working in outdoor environments. Flexibility in a work place and excellent guest service are a must.
    There is a significant amount of area and ticketing knowledge that each Ticket Agent must learn to successfully assist resort guests. A week of paid training at the beginning of employment will provide much of that information, but spending off time at the resort and the surrounding area is necessary to gain additional information.


    Guest Service Specialists will be in continuous contact with guests throughout their work day. The Mountain Services department is a part of the Mountain Sports and Services Division that includes Basecamp. They will also be in direct contact with all of the Mountain Operations team including Lift operations, Patrol, and Lift Maintenance. They will also see other employees from other departments that are out on the mountain. The Mountain Services team works directly or indirectly with all other departments and divisions at the resort.


    Guest Service Specialist must work as a team particularly when they are working immediately next to each other in the base areas. They must be able to communicate and work with each other to create the best possible guest experience. The actions of one individual on a team, equates to the actions of everyone on that team. 

    Responsibilities

    • Responsible for meeting, greeting and assisting guests as they arrive at the resort and throughout the day
    • Knowledge of Big Sky Sports products, mountain terrain and village services, activities and events to assist in guest service
    • Examines ticket or pass to verify authenticity and scan barcode to verify validity before guests load the lift
    • Must be familiar with open terrain for the day
    • Answer guests issues and questions promptly and politely
    • Must be comfortable working outdoors in inclement weather for extended periods of time

    Qualifications

    • Previous experience working in a guest service environment is very important to the Ticket Agent position. We are around guests 100% of the working day and must be comfortable in that environment. A successful Ticket Agent will be comfortable initiating conversations with guests throughout the work day.
    • Ticket Agents will spend extensive amounts of time in the outdoor environment. Temperatures in the mountains in Montana can be quite cold and windy. We will need to be outside during those times. Challenging guest interactions can also be present on a daily basis. Those may take place for many different reasons and it is important for Ticket Agents to listen to guests and help in any way that they are able to do so.

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