Sunday River is seeking an Owner Services Manager to act as a representative for both the hotel property owner and Sunday River, in addition to administering the rental program at the Grand Summit Hotel and Jordan Hotel. The primary responsibility is to establish a positive working relationship between all parties keeping the best interest of all parties in mind. The Owner Services Manager administers the rental pool, provides communication to the owners regarding rental and company matters, and provides feedback to the company on any matters affecting owners and the rental program. The Owner Services Manager ensures the hotels are occupied to the maximum occupancy levels with the correct business mix to achieve the highest possible revenue while satisfying all parties. Knowledge of Springer Miller, our hospitality management system, is a must.

• Provide and maintain all owner information and supporting documents, including welcome packets, management agreements, owner usage calendars, and RCI/BVC information.
• Attend and actively participate in hotel board meetings, annual meetings for hotel properties, and weekly lodging property meetings.
• Maintain owner rental calendars and make necessary adjustments to owner bookings as needed.
• Answer Space availability calls and fulfill requests based on current occupancy and market conditions.
• Maintain completed homeowner files in addition to working with the real estate team to provide owner services information.
• Communicate with Group Coordinators, Conference Sales, and Telesales on any necessary information.
• Coordinate owner newsletters, surveys, and owner specific web sites about specials, property improvements, owner pertinent information.
• Educate new owners on uses and privileges of ownership.
• Administer and manage the Rental Partner Perks Program.

A high school diploma or equivalent and 2-3 years’ of relevant experience is preferred.