Boyne Resorts

  • Executive Housekeeping Manager-Summit Hotel and Village Center

    Job Locations US-MT-Big Sky
    Posted Date 2 weeks ago(4/9/2018 5:53 PM)
    Requisition ID
    2018-3286
    # of Openings
    1
    Resort
    Big Sky Resort
    Position Type
    Full-Time Year Round
    Targeted Job Start Date
    5/1/2018
    Category
    Housekeeping
  • Overview

    Department:  Summit Hotel Housekeeping

    Supervisor:  Summit Hotel General Manager: Chuck Donch

    Status:  Full Time Year Round

    Shifts Available:  Varied.  Must be willing to work days, evenings, weekends and holidays

    Wage Information:  Based on experience and performance

     

    The Executive Housekeeping Manager responsible for the daily shift operations of Housekeeping for the Summit Hotel and Village Center. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

    Responsibilities

    • Ensures guest room status is communicated to the Summit and Village Center front desks in a timely and efficient manner.
    • Inspects Summit and VC guestrooms on a daily basis.
    • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
    • Be willing to assist housekeepers in cleaning.
    • Remains on property until all blacked rooms are clean, property management system has updated accurately, and housekeepers have finished with assignments.
    • Inventories stock to ensure adequate supplies.
    • Supports and supervises an effective inspection program for all guestrooms and public space.
    • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
    • Ensures all employees have proper supplies, equipment and uniforms. Enforces the Big Sky Employee Handbook policies and guidelines.
    • Communicates areas that need attention to staff and follows up to ensure understanding.
    • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
    • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.      

    Employee Relations:

    • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
    • Schedules employees to business demands and tracks employee time and attendance.
    • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed.
    • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
    • Observes service behaviors of employees and provides feedback to individuals.
    • Ensures employee recognition is taking place on all shifts.
    • Participates in an on-going employee recognition program.
    • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
    • Participates in employee progressive discipline procedures.
    • Celebrates successes and publicly recognizes the contributions of team members.
    • Practices Servant Leadership
    • Ensuring Exceptional Employee Relations:
    • Sets a positive example for Summit and Village Center guest relations.
    • Empowers employees to provide excellent customer service
    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
    • Responds to and handles guest problems and complaints.Strives to improve service performance.

    Ensuring Exceptional Employee Relations:

     

    • Sets a positive example for Summit and Village Center guest relations.
    • Empowers employees to provide excellent customer service
    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
    • Responds to and handles guest problems and complaints.
    • Strives to improve service performance.

    Qualifications

    • High school diploma or GED; 2 years’ experience in the housekeeping or related professional area

    And/Or

    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

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