Boyne Resorts

  • Director of Catering and Event Management

    Job Locations US-MT-Big Sky
    Posted Date 2 weeks ago(5/7/2018 12:33 PM)
    Requisition ID
    # of Openings
    Big Sky Resort
    Position Type
    Full-Time Year Round
    Targeted Job Start Date
    Food and Beverage
  • Overview

    Manages Conference Services functions and team on a daily basis, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology. Position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures team maximizes revenue opportunities by up-selling and accurately forecasting catering for all events. The position is responsible for achieving exceptional guest experiences, while encouraging high levels of team member engagement. Create and manages the financial performance of the department, with considerations of overall resort impact.


    Position-specific Competencies

    • Patient – Achieves growth among team members by working in steady and helpful manner; moves easily thru ongoing change and adjustments made within the operation to support team and company goals
    • Detail-oriented – Ensures work is done in a complete, accurate and in accordance with Boyne standards and policies with an extreme sense of urgency in fine tuning the details
    • Composed – Remains calm in a faster than average work pace, combined with varied levels of business and a uniquely blended work force
    • Effective communicator – Ensures that conference & event details are delivered consistently to resort operations; possesses strong interpersonal communication skills to build working relationships that cross multiple divisions at the resort
    • Collaborative– Works closely with the food & beverage and sales & marketing teams in particular, to continuously improve and expand the conference services and event management division at the resort to achieve the best results possible; ensures the opportunity for team members to be heard and is a champion for team member growth


    • Leads execution of activities to support the Event Management strategy
    • Works with conference and event management team to review scheduled events and event complexity in order to avoid potential service challenges
    • Ensures clear and timely communication of all group activity that will impact property operations
    • Ensures conference center and corresponding common areas are cleaned and maintained
    • Ensures furniture and equipment is maintained; inventory levels are kept in accordance to corporate guidelines
    • Leads the catering menu development process with Executive Chef team
    • Supports culinary team to ensure compliance to food handling and sanitation standards
    • Communicates and executes departmental and property emergency procedures; ensures team training seasonally
    • Reviews property specific event operations annually and makes appropriate adjustments
    • Consult with sales team and/or clients directly in order to determine objectives and requirements for conferences and resort events
    • Works directly with high profile and high revenue groups to ensure an exceptional customer experience
    • Review staffing levels to ensure that guest service and operational needs are met


    Ensuring and Providing Exceptional Experiences

    • Interacts with conference planners and guests to obtain feedback on product quality and service levels
    • Responds to and leads guest recovery with concerns or complaints
    • Empowers conference services team to provide exceptional experiences with creative solutions
    • Establishes the foundation guidelines so team members understand expectations and parameters


    Leadership and Team Development

    • Displays leadership with a hospitality mindset, exemplifies exceptional customer service and creates a positive, solution-focused environment for our guests
    • Communicates vision for service delivery in Conference Services to ensure guest is serviced from arrival to departure; this includes greeting from event services team, food and beverage delivery, fulfillment of special requests, invitation to return
    • Assigns all conferences to appropriate Conference Manager
    • Manages customer budgets to maximize revenue and meet customer needs
    • Champions all standards, policies and procedures
    • Support Leadership development among direct reports to ensure growing team members


    Collaborative/Formal Meetings

    • Global F&B Leadership meeting weekly
    • Develop collaborative working relationship with sales team to establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the resort
    • Attend weekly sales/CS meeting to ensure conference transitions are seamless and well communicated
    • Weekly Conference & Event Management meeting to discuss weekly goals and objectives
    • Participation with Marketing & Sales team in development of the Resort Events Calendar seasonally
    • Presence at all pre-conference meetings, critical conference room turnovers and high profile or high revenue events on property

    Education and Experience

    • 4 years’ experience in the event management, food & beverage, sales & marketing, or related professional area


    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Resort & Tourism Management, or related major AND 2 years’ experience in the event management, food & beverage, sales & marketing or related professional area


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